JOB SUMMARY

The Patient Transport Specialist is responsible for safely transporting patients between the clinic parking areas and the facility entrance using a golf cart. This role assists patients entering and exiting their vehicles and provides mobility support to ensure a safe, welcoming, and patient-centered experience. The Transport Specialist plays a key role in enhancing patient satisfaction by promoting safety, courtesy, and professionalism throughout all patient interactions.

RESPONSIBILITIES

Patient Transportation

• Operate a golf cart safely within the clinic parking lot to transport patients to and from the facility entrance.
• Assist patients entering and exiting the golf cart in a safe and courteous manner.
• Aid patients with vehicle entry and exit when needed.
• Offer wheelchair support and mobility assistance as appropriate.
• Monitor parking areas for patients who may require assistance.

Patient Service & Safety

• Greet patients and visitors in a friendly, professional manner.
• Ensure safe transport by following established traffic and safety guidelines.
• Maintain awareness of surroundings to prevent accidents or hazards.
• Report any safety concerns, incidents, or maintenance issues promptly.
• Adhere to HIPAA standards and maintain patient confidentiality.

Equipment & Vehicle Care

• Perform basic daily inspections of the golf cart to ensure safe operation.
• Keep the vehicle clean and presentable.
• Report mechanical or maintenance issues immediately.

Collaboration & Communication

• Communicate effectively with front desk and clinical staff regarding patient needs.
• Assist with directing patients and visitors to appropriate clinic areas.
• Support other operational needs assigned during slower periods.

QUALIFICATIONS

• High school diploma or equivalent preferred.
• Valid driver’s license with clean driving record required.
• Previous customer service experience preferred.
• Ability to operate a golf cart safely and responsibly.
• Strong interpersonal and communication skills.
• Compassionate, patient-centered demeanor. 

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods.
• Capacity to assist patients with mobility and transfers safely.
• Ability to work outdoors in varying weather conditions.
• Capable of lifting or supporting up to 40 pounds occasionally.
• Ability to bend, reach, and assist patients in and out of vehicles.