SENIOR COMMUNITY DIRECTOR

Seize Your Career Opportunity at Kairoi Residential

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. 

What a Typical Day Could Look Like

As a Senior Community Director, you'll be the conductor of an extraordinary symphony of resident experiences, leading a passionate team to create a vibrant and engaging community. You'll be a strategic mastermind, a creative innovator, and a resident advocate, ensuring that every touchpoint is infused with warmth, connection, and a touch of magic. Every day brings a dynamic blend of leadership, creativity, and resident interaction, making this a rewarding role for those who enjoy variety and the satisfaction of making a positive impact.

You are the Team Leader!

• Recruit, hire, onboard, and train new team members, providing them with the tools and knowledge they need to excel!
• Provide ongoing coaching, mentorship, and development opportunities for team members, fostering a culture of growth and empowerment!
• Conduct performance reviews and regular check-ins with individual associates, providing constructive feedback and recognizing their achievements!
• Ensure team members follow emergency procedures and comply with local, state, and federal regulations!

You are the Resident Advocate!

• Make final decisions on lease agreements and resident applications, ensuring a smooth and efficient leasing process!
• Address and resolve resident concerns, complaints, and issues promptly, demonstrating a commitment to resident satisfaction!
• Support the Assistant Community Director in resident retention efforts and maintain open communication with residents, building strong relationships and fostering a sense of belonging!

You are the Financial Pro!

• Manage budget preparation, financial reporting, and community income flow, ensuring the financial health and stability of the community!
• Maximize net operating income (NOI) while ensuring a positive resident and associate experience, demonstrating a commitment to both financial performance and resident satisfaction!
• Maintain accurate records of financial transactions and ensure compliance with accounting procedures!
• Analyze financial data, identify trends, and make recommendations for improvement, contributing to the financial success of the community!

You are the Community Expert!

• Ensure the community is in excellent condition through regular inspections of common areas, vacant units, and amenities!
• Oversee the upkeep of the community, including landscaping, cleanliness, and equipment maintenance!
• Support the Service Manager in managing inventory, approving vendor contracts, and ensuring safety practices are followed!

The Kairoi Perks Package - All for YOUR Benefit!

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price. 
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required.

Key Skills and Abilities Needed to Succeed in This Role:

• 6-7 years of experience in the multifamily industry or a related hospitality field.
• Proven track record of successfully managing and leading a team of multifamily professionals (at least 3 years of experience).
• Bachelor's degree in Business Administration, Hospitality Management, or a related field required; Master's degree preferred.
• Strong understanding of financial management principles and practices, including budgeting, financial reporting, and market analysis.
• Excellent communication, interpersonal, problem-solving, and leadership skills.
• Proficient in relevant software and technology (property management systems, etc.).
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• CAM or IREM certifications are highly desirable.
• Must have a valid driver's license with no major infractions in the last 12 months.

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process. 

Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.