Description
Job Duties
- Greets patients in a welcoming manner with an understanding that the Front Office is the first and last impression in the office
- Collects predetermined co-payment and/or balance at check-in from the patient
- Scan and confirm insurance card and demographic information at each visit
- Balances payments received at the end of the day
- Keeps waiting room and bathroom clean and stocked throughout the day
- Responds to patient walk-in issues by personally resolving issues or directs to the appropriate department or supervisor (i.e.: refills, paperwork, payments)
- Prepare ROS for the following clinic day
- Accurately schedules appropriate follow-up visits and in-office testing as ordered by providers
- Reschedules appointments as necessary
- Timely and accurately completes all assigned T and D jelly beans and actions
- Develops in-depth understanding of the in-office testing schedule
- Appropriately notifies billing about any add-ons through an action in the EMR
- Maintains strict confidentiality according to HIPAA Privacy & Security Rule
Requirements
Education and Qualifications
- High school diploma or GED, required.
Job knowledge and skills
- Microsoft Office Proficiency
- Basic knowledge of medical insurance
- Excellent verbal and written communication skills
- Computer and electronic medical record systems skills
- Ability to adapt to unpredictable situations within the work setting
- Ability to remain flexible and willing to transition/float amongst various positions
- Ability to independently complete assignments in a timely manner
Full-Time Benefits & Perks
- Set scheduled 4-day work week
- Comprehensive Medical, Dental, and Vision insurance (effective 1st of the month following 60 days)
- Company-paid Long-Term Disability (60%) and $25,000 Basic Life Insurance
- 6 Paid Holidays: New Year’s Day, Memorial Day, 4 of July, Labor Day, Thanksgiving, & Christmas
- PTO accrued at 3.08 hours per paycheck (80 hrs/yr)
- 401k matching program after 1 year worked
- VIP Status at both Southeastern Cardiology and Southeastern Gastroenterology
- Discounts through Uniforms of America, and the Working Advantage program.