POSITION OBJECTIVE

Coordinate grain transactions across the CFE trade territory to ensure accurate records, regulatory compliance, operational efficiency, and responsive customer service. Serve as a key resource between the grain office, producers, location personnel, and internal departments to support smooth day-to-day grain operations.

KEY RESPONSIBILITIES

Grain Operations & Accounting

• Process grain settlements for producers and internal shipments accurately and on time.

• Maintain organized, accurate, and current grain contract records.

• Support day-end grain processes and reconciliation.

• Assist with filling producer orders and supporting hedging activities.

• Follow cooperative and grain policies to drive efficiency and accuracy.

• Support the department in achieving annual goals and assist with department planning and updates.

Customer Service & Communication

• Serve as the primary point of contact for inbound calls to the grain office.

• Respond to internal and external customer inquiries with a positive, professional approach.

• Work directly with customers to answer grain-related questions and resolve issues.

• Provide ERP support and guidance to staff on grain-related system questions.

Inventory, Audit & Reporting

• Verify shipments for accuracy — including quantity, grade, and quality — against delivery tickets.

• Support annual state and federal audits and help maintain accurate Daily Position Reports (DPRs).

Service & Internal Support

• Provide timely responses to questions and concerns from internal teams and other locations.

• Assist with training and accounting support for location personnel as needed.

Credit Compliance

• Enforce the cooperative's credit policy in all grain transactions.

• Do not extend or authorize credit beyond approved limits or outside of established authorization.

• Do not extend charges to COD (cash-on-delivery) customers.

Safety & Regulatory Compliance

• Follow all cooperative, departmental, and safety policies.

• Support compliance with applicable federal, state, and OSHA regulations.

• Participate in required safety training and Employee Right-to-Know activities as scheduled.

Other Duties

• Perform additional duties as assigned and support other departments as needed.

• Maintain a professional image and actively promote teamwork.

• Promote and participate in the CFE Enterprise approach.

• Participate in employee feedback processes as requested.

QUALIFICATIONS

Required

• Minimum of two years of grain experince or equivalent relevant experience.

• Proficiency with Microsoft Office, with strong working knowledge of Excel.

• Strong written and verbal communication skills.

• Strong attention to detail and the ability to manage multiple priorities under deadlines.

Preferred

• Prior experience in grain, merchandising, or another agricultural setting.

• Familiarity with grain accounting software or comparable ERP systems.