The Operations Manager is responsible for ensuring the availability of infrastructure to support IT systems including servers, storage, telecommunications, and network components. This includes monitoring the operating environments; responding to incidents, problems and planning for growth. The IT Infrastructure Manager oversees the overall end-user system profile provisioning process across all platforms including logical and physical access. The individual will participate in all aspects of IT project execution and day-to-day IT functions including technical innovation, change control and documentation, technology service provider oversight, end-user support, system requirement definition and additional IT operational tasks that are part of the system's maintenance. The tasks will be performed with limited supervision and assistance. Occasional evening and weekend work will be required for project and support purposes.

Role and Responsibilities 

· Monitor and support of servers, storage, telecommunications, ERP and network systems

· Monitor and support the production floor SCADA systems and access with 3rd party support

· Manage the work of external vendors/resources as required to support IT infrastructure

· Execute the IT change control process during the execution of critical IT system changes 

· Participating as required in the execution of IT infrastructure procedures

· Participating as required in IT project requirement definition, solution research, validation, implementation and documentation

· Develop and implement systems to automate IT tasks, enhance security, and prevent service interruptions

· Act as tier-3 (senior level) IT support as required for local and remote users

· Develop team and support staff

Preferred Qualifications and Education Requirements

· 5-10 years of experience managing servers, storage, telecommunications, and network systems

· 3 or more years in SCADA manufacturing systems, MES and PLC networks

· 3 or more years supporting Office 365 and Windows Defender

· 3 or more years supporting and managing virtual server/desktops in VMWare or like system

· 3 or more years of experience managing systems in a large enterprise

· 3 or more years managing IT operations and infrastructure related teams

· Experience supporting and developing systems to work in a temperature-controlled environment

· SQL server data management and maintenance plan execution

· Bachelor’s degree in computer technology related program or equivalent experience

· Experience successfully managing projects with little to no supervision

· Ability to appropriately prioritize support needs and delegate where appropriate

· Experiencing managing a combination of on-prem, hosted, and cloud-based systems

· Desire to continually learn new technologies and improve skill set 

· Strong verbal, written, telephone and public relations skills 

Key Competencies

· Strong technical and problem-solving skills 

· Strong risk management mindset

· Microsoft Client and Server Operating Systems

· Active Directory Administration (User, Group, Computer, Group Policy) 

· Experience with Administration of Virtual Machines and Cloud Solutions using VMWare or like system

· Imaging and Disk Duplication technology 

· Office 365 Administration

· SQL Server Administration

· Network setup and support skills related to network connectivity and architecture 

· Experience supporting Enterprise IT systems utilizing both internal and third-party resources

· Understanding of Enterprise IT best practices for cyber security, standardization, availability, and support

· High level understanding of promote-to-production environment as well as change control processes

Other Duties/Responsibilities 

· Technical support/Help Desk and carry out tasks defined in the Help Ticket Tracking system

· Remains current on advances in technology

· Develop and test disaster recovery plans

Work Environment and Physical Requirements

The work environment alternates between a cold production setting with concrete floors and an office. This position requires the team member to:

· Sit for an extended period at a computer.

· Stand and walk through the production floor and endure cold temperatures (38 degrees)

· Must occasionally lift/move up to 40 lbs.

Food Safety

Kilcoy has adopted the SQF System for food safety management and is under continuous USDA meat & poultry jurisdiction. All Kilcoy team members are responsible for food safety and quality requirements. Team members will be regularly informed, trained, and held accountable for managing food safety and regulatory expectations within their work areas. Team members should notify their department management about any food safety issues or concerns to be adequately addressed.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The salary range for this position is $120,000 – $130,000 annually. This range reflects our good faith estimate at the time of posting. Depending on experience and qualifications, we may offer compensation above this range.