Job Summary:

The Patient Access Associate is responsible for being the first point of contact with patients and their caregivers. This position assists patients with the administrative aspects of gaining access to the medical treatment they need. The Patient Access Associate oversees patient registration, telecommunication systems, and patient scheduling. 

1. Patient Registration

• Greet patients and their caregivers upon arrival
• Register patient accurately in the database
• Collect information such as patient details, medical history, billing, and insurance information
• Records insurance information and updates any other patient information
• Relays information between patients and other staff members 
• Informs patients and their caregivers on hospital procedures, policies, and protocols

2. Telecommunication 

• Handles all functions in the telecommunications area, daily on call schedule, alarm monitors and ambulance communications and/or works the call center in the clinic.
• Patient/staff complaints when in telecommunications area
• Input from other departments on our accuracy

3. Patient Scheduling  

• Schedules patient appointments and procedures as requested by patients, nursing or medical providers.
• Review of errors that come from the chores when checking appointments

* While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Education & Licensure: 

• High school graduate or equivalent
• Associate degree in related field preferred

Experience:

• One year of experience in customer service, patient registration, or another similar role in a healthcare setting

Knowledge, Skills & Abilities: 

• Excellent communication and listening skills
• Excellent customer service skills
• Ability to deal with difficult people and stressful situations in a professional manner
• Ability to solve problems, manage time, prioritize tasks
• Ability to work independently or as a team
• Possesses a basic understanding of medical terminology and procedures 
• Ability to maintain confidentiality 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. 

Mission: To deliver care driven by excellence, guided by heart, and grounded in community.

Vision: To be a trusted partner in providing healthcare that is personal and accessible to all, by adapting to meet the needs of our communities, and support lifelong well-being.

Values: Integrity. Respect. Compassion. Collaboration

Here at St. Croix Health, we offer our employees with a robust benefits package that includes:

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.