The Program Manager supports the Clinical Directors in the oversight of an outpatient clinical program grounded in peer support, recovery, and trauma-informed care at Axiom Care. This role centers lived experience as a core foundation for fostering trust, engagement, and hope in clients served. The Program Manager provides direct supervision to peer support and housekeeping staff while ensuring daily operations are aligned with recovery-oriented principles, compliance standards, and high-quality client care. Working closely with clinical and operational teams, this position helps create a safe, structured, and person-centered environment that promotes empowerment, recovery, and long-term wellness.

Exempt Position- Days

  Duties/Responsibilities

· Manage day-to-day site operations, including scheduling, budgeting, staffing, and overall human capital management, while serving as site administrator. 

· Oversee proper opening and closing of the facility, ensuring all safety, security, cleanliness and operational procedures are completing and documented according to protocol. 

· Manage supply ordering and inventory control to ensure adequate operational materials, clinical supplies, food service items and client necessities are consistently available. 

· Build trusting, recovery-focused, trauma-informed relationships with clients using shared lived experience to support engagement and recovery.

· Collaborate with interdisciplinary teams, leadership, and all departments to ensure optimal client care and operational efficiency through ongoing communication while assessing client progress, needs and barriers. 

· Coordinate transportation to appointments, services and community outings to support continuity of care. 

· Maintain and oversee coverage schedules for front desk reception, incentive store, and monitoring of clients throughout facility.

· Ensure compliance with all ethical standards, organizational policies, and applicable legal and regulatory requirements, including strict HIPPA guidelines for safeguarding client information. 

· Respond to crisis and emergencies using de-escalation techniques, empathy-based interventions, and established emergency response protocols.

· Identify, report, and follow up on facility maintenance and safety concerns to ensure a safe and functional environment 

· Support Axiom Care’s commitment to Culturally and Linguistically Appropriate Services (CLAS), by participating in related training, promoting cultural responsiveness, and assisting with languages access initiatives to ensure inclusive and accessible client services.

· Attend daily treatment team staffing, clinical supervision sessions, and other required meetings or trainings.

· Perform other duties, projects, and responsibilities as assigned by management to support program and organizational needs. 

Supervisory Responsibilities

· Accomplishes human resource objectives for the clinical team by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

· Medical, Dental, and Vision

· 401(k) with up to 3.5% match

· Paid time off (PTO), paid sick time, and paid holidays

· Tuition Reimbursement

· Reimbursement for CMEs

· Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal

· Employee Assistance Program (EAP)

· Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

  Required Skills/Abilities: 

· Proficiency in computer applications and electronic medical record systems.

· Advanced skill using Microsoft Office Suite or related software.

· Ability to communicate effectively with clients, their loved ones and professionals.

· Ability to make sound decisions in emergency situations.

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

· Working knowledge of twelve step programs of recovery and the purpose of counseling

· Good communication skills

· Ability to work independently

· Strong time management and organizational skills

· Active CPR and First Aid certification required (may be provided by Axiom).

Qualification Requirements:

· Current and valid Peer Support Certification (Required)  

· Requires 4 years of relevant experience, or an equivalent combination of education and experience 

· Lived experience and at least 1 year in recovery 

· Bilingual preferred.

· Active CPR and First Aid certification required (may be provided by Axiom). 

· Strong computer skills required, experience with electronic medical records preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee will be sitting for long periods of time. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions