The Inside Sales team supports the U.S. Retail Sales team by managing order entry, tracking, and daily coordination with retail accounts. This role focuses on accurately processing orders, resolving issues promptly, and maintaining clear communication between stores, internal teams, warehouses, and account managers. The position works closely with store associates, outside sales representatives, installers, and customers to ensure orders are accurate, shipped on time, and delivered as expected.

· Review and verify orders for accurate pricing, item numbers, product assortment, compatibility, and shipment details before processing.

· Processing EDI orders with correct messages

· Coordinate order updates, adjustments, cancellations, and special shipping instructions with warehouse teams

· Track shipments and provide customers and stores with delivery updates, tracking details, and shipment confirmations

· Monitor and maintain accurate backorder records and tracking spreadsheets for all accounts

· Communicate with customers via phone and email to resolve order discrepancies, missing information, pricing concerns, shipment issues, order discrepancies and technical product questions. 

· Making sure to ensure timely and satisfactory resolution for the customer.

· Ensure timelines are met for resets, product rollouts, and new store openings

· Maintain accurate customer and account data in Maximizer

· Monitor multiple retail mailboxes, routing request appropriately

· Collaborate with accounting and Inside sales credit – retail to resolve billing, credit, and invoice discrepancies.

· Working closely with TM’s processing sample orders and enter information in Maximizer 

· High school diploma required; post-secondary education considered an asset

· Minimum 2 years of experience working with EDI systems

· Proficient in Microsoft Excel and Word

· Strong ability to manage multiple tasks in a fast-paced environment

· Excellent verbal and written communication skills, including phone and email correspondence

· Collaborative team player with a willingness to assist colleagues as needed

· Strong problem-solving abilities with a focus on efficient and timely resolution of issues

COMPANY BENEFITS 

· Competitive Compensation

· Generous Paid Time Off

· 10 Paid Holidays

· Medical, Dental & Vision Insurance

· Biannual Bonus Program

· 401k with Company Match

· Company Paid Life Insurance

· Annual Reviews and Merit Based Raises

· Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.
"Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder
Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: http://www.schluter.com/careers . Then if you’re ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade, with the final offer depending on factors like experience, education, location, and other relevant considerations. Additionally, this role qualifies for extra benefits beyond the base pay range mentioned. 

At Schluter Systems, we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported, without discrimination based on race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit, qualifications, and business needs.

#SSIND