Job Summary:

The Manager is responsible for overseeing the clerical and clinical functions of the designated clinics or other

assigned departments. Responsibilities include maintaining effective communication with providers, staff and

administration; ensuring compliance with established standards, practices and regulatory requirements;

oversees billing and collections for the practice; managing the clinical functions, managing physician and staff

schedules; maintaining a high degree of customer satisfaction; monitor and control inventory; performing and

delegating clerical work.

Essential Functions:

•  Assist the designated Director of Medical Group Operations with management issues, including, but not limited to; provider and employee staffing and work assignments; orientation and/or training of employees; implementation of clinic policy, procedures, and process; fulfillment of managed care requirements; financial reporting; maintenance of facilities and equipment; customer satisfaction.
•  Ensure that stock levels are adequate and orders are placed on time.
•  Provide assistance, guidance, and direction to visitors and patients, in person and over the phone, to yield a high level of customer satisfaction. Monitors patient flow through reception and works with team to minimize waits and delays. Accepts customer complaints, solves problems, or refers when necessary.
•  Responsible for several key-billing aspects which may include but is not limited to entry/verification of patient demographics, charge entry, charge adjustments, collection at the time of service, and cash management.
•  Assist with several tasks related to the paper/data flow through office. This aspect may include but is not limited to; working with incoming mail; proper release of medical records; initiating correspondence; phone messages, billing requests, and reports; assures that key components of the records are in place.
•  Assist with direction and supervision of nursing services in the assigned clinics.
•  Compile/analyze data, prepare/present statistical information on department performance, productivity, activity, and budget.
•  Assist with selecting, orientation, training, monitoring and evaluation of staff.
•  Demonstrate support for/participate in accomplishing team goals and objectives.
•  Attend required meetings and participate in seminars.
•  Assist with special projects and initiatives assigned by senior leadership.
•  Other roles and responsibilities as assigned.

• Bachelor’s degree in related field (preferred). *Experience with Cerner/Oracle Health Community Works or Millenium a plus
• 4 years of experience at a healthcare facility/clinic working as a Medical Assistant, Medical Office Clerk, or similar role. (preferred).
• Working knowledge of medical terminology, HIPAA regulations.
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to work independently and as part of a team.
• Excellent documentation, communication, and IT skills.
• Passionate about clinical excellence.

 Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement
• Paid Time Off
• Tuition Reimbursement
• Health Savings Account
• Wellness Program
• Employee Assistance Program