About YWCA South Hampton Roads
YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural women’s organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.  

Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate others about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.  

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.   

About the Position 

Under the general supervision of the Chief Impact & Operating Officer, the Director of Housing Stability & Support Services provides strategic leadership and operational oversight for YWCA South Hampton Roads’ emergency shelter, crisis response, and housing stabilization programs. This role ensures survivors of domestic violence, sexual assault, human trafficking, and related trauma receive immediate safety, stabilization, and housing-focused support through trauma-informed and survivor-centered services. 

This leader oversees the 24/7 shelter operations, case management services, and housing stabilization programs while ensuring compliance, program excellence, and strong community coordination. 

Essential Duties 

Program Leadership & Operational Oversight 

• Provide strategic leadership and operational oversight for all shelter, housing stabilization, rapid rehousing, transitional housing, and case management services.  
• Ensure the delivery of safe, survivor-centered, trauma-informed, and culturally responsive services across all program areas.  
• Oversee 24/7 shelter operations to ensure continuous, high-quality service delivery and participant safety.  
• Direct program planning, implementation, evaluation, and continuous quality improvement efforts to strengthen outcomes and operational effectiveness.  
• Develop, implement, and monitor policies, procedures, and best practices related to shelter operations, housing services, and participant care.  
• Monitor program utilization, shelter capacity, housing placement outcomes, service delivery metrics, and overall program performance.  
• Ensure alignment of programs and services with organizational mission, strategic priorities, and community needs.  

Staff Leadership & Team Development 

• Provide leadership, supervision, and support to program managers, shelter leadership, housing staff, and case management teams.  
• Foster a collaborative, accountable, and trauma-informed workplace culture that promotes staff engagement and professional growth.  
• Oversee hiring, onboarding, training, scheduling, performance management, and staff development initiatives.  
• Provide reflective supervision, coaching, and support to leadership and frontline staff working in high-intensity environments.  
• Promote staff wellness, resilience, and retention through supportive leadership practices and sustainable operations.  

Compliance, Risk Management & Quality Assurance 

• Ensure compliance with all federal, state, local, and grant-funded program requirements, including HUD, VOCA, VAWA, and other applicable funding sources.  
• Oversee program documentation, data collection, reporting accuracy, confidentiality standards, safety planning protocols, and participant file compliance.  
• Ensure adherence to HIPAA, VAWA confidentiality requirements, organizational policies, and all safety and risk management protocols.  
• Lead quality assurance and monitoring activities to ensure program excellence, regulatory compliance, and continuous improvement.  
• Coordinate with finance, grants, and leadership teams to support audits, contract compliance, and reporting requirements.  

Community Engagement & Systems Coordination 

• Build and maintain strategic partnerships with housing authorities, landlords, healthcare providers, law enforcement, schools, and homelessness prevention agencies.  
• Represent the organization in community coalitions, task forces, and collaborative initiatives related to housing, homelessness, and survivor services.  
• Strengthen coordinated community responses to domestic violence, homelessness, and housing instability through active collaboration and advocacy.  
• Identify opportunities for program expansion, community partnerships, and resource development to enhance service delivery and participant outcomes. 

Strategic Leadership 

• Identify opportunities to expand housing access, shelter capacity, and case management services.  
• Support grants, reporting, and impact storytelling with data and program insights. 

Additional Duties  

• Perform other duties as assigned. 

QUALIFICATIONS  

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below. 

Minimum Requirements 

Education and Experience 

• Master’s degree in Social Work, Counseling, Public Health, Nonprofit Management, or related field (or equivalent lived/professional experience). 
• Minimum 5 years in nonprofit leadership roles with direct supervision responsibilities. 
• Deep knowledge of domestic violence, sexual assault, and trauma-informed advocacy. 
• Proven experience with program management, grant compliance, and community-based services. 
• Commitment to racial and gender equity and YWCA’s mission of eliminating racism and empowering women. 

Preferred 

• Experience in emergency shelter management, housing stabilization, rapid rehousing, or homelessness services, case management, and crisis response 
• Bilingual (Spanish/English or other high-need languages) a plus. 

Other Requirements 

• Must be 18 years of age 
• Must complete the training programs of YWCA SHR 
• Must complete a successful background check 

Skills and Competencies 

• Demonstrate knowledge of interpersonal violence and a strong commitment to ending violence against women, men, and children. 
• Non-judgmental attitude, sensitive to confidential information. 
• Must be able to work independently, manage multiple priorities, and respond to participants in a professional and reassuring manner. 
• Demonstrate ability to act as an advocate on behalf of clients with a working knowledge of legal, medical, and social service systems. 
• Must be able to function as a team with other co-workers. 
• Ability to work well with people of various ethnic, racial, and socio-economic backgrounds. 
• Ability to communicate clearly and effectively both orally and in writing. 
• Must complete the training programs of the YWCA SHR. 
• Must have excellent driving record and have a valid driver’s license; certificate of insurance from an insurance carrier licensed in the State of Virginia. 
• Requires willingness to work and travel alone. 
• Travel is required and access to reliable transportation is essential. 

CORE VALUES 

The Director of Housing Stability & Support Services is expected to model the YWCA SHR Core Values: 

• Compassion 
• Honesty 
• Integrity 
• Ownership 
• Responsibility 
• Empowerment 

WORKING CONDITIONS: Work is performed in a typical office environment with a high standard of confidentiality. A typical work week is M-F 9:00am-5:00pm. Frequent travel between multiple YWCA sites in Hampton Roads is required. 

SUPERVISORY RESPONSIBILITIES: This position is responsible for the oversight of all 24/7 crisis hotlines, emergency shelter, counseling, case management, housing stabilization programs, interns, and volunteers.  This includes general coaching and mentoring, goal creation and tracking, timesheet review, new staff onboarding, performance reviews, and training as necessary. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.   

• Ability to travel in varying weather conditions. 
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls 
• While performing the duties of this job, the employee is required to:   
• Frequently walk, use hands to finger, climb a ladder, handle or feel objects, tools or controls and talks or hears 
• Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl 
• Ability to lift and carry up to 60 pounds 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus 
• The noise level in the work environment is moderately loud 
• Physical capability to effectively use and operate various items of office related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine  

COMPENSATION: This position offers a hiring range of $65,000-75,000 that is based on experience and a full benefits packet to include health, vision, and dental insurance, 17 paid holidays, vacation, sick leave, retirement and other benefits. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role – regardless of compensation history. This is a full-time, exempt position. 

START TIMEFRAME: Position will be open until filled. Interested applicants are requested to submit an online application at ywca-shr.org to include a cover letter, and resume.    

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS: YWCA SHR is an Equal Opportunity Employer.  ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities.  Prospective and current employees are invited to discuss accommodations.