Financial Services Representative II

DEPARTMENT: Branch 

LOCATION: Varies 

REPORTS TO: Branch Manager, Assistant Branch Manager 

SUPERVISES: Teller Staff 

GRADE: 9

RANGE: $20.50-$22.00 

FLSA: Non Exempt 

POSITION SUMMARY:

The Financial Services Representative II (FSR II) is a front-line banking professional responsible for delivering exceptional customer service and supporting branch growth through both platform and teller functions. This role opens and maintains accounts, performs teller transactions, builds customer relationships through needs-based conversations, identifies sales and referral opportunities, and supports daily branch operations. The FSR II also assists with teller oversight and coaching to help ensure efficient operations, service excellence, and adherence to Bank policies and procedures.

EDUCATION & EXPERIENCE:

• High School diploma or equivalent
• Minimum 2 years prior banking experience required; teller and new account experience preferred
• Cash handling experience required
• Leadership, supervisory, training, or coaching experience preferred
• Strong interpersonal, verbal, written, and computer skills
• Strong sales, referral, and customer service skills with the ability to build and maintain customer and employee relationships
• Detail oriented with strong organizational skills and a high degree of accuracy
• Knowledge of retail banking regulations and responsibilities

MAJOR DUTIES & RESPONSIBILITIES:

• Assist Branch Manager and Assistant Branch Manager with daily supervision and support of teller line activity, including scheduling coordination, cash ordering, vault control, branch audit processes, workflow management, and operational efficiencies
• Perform teller duties, provide supervisor overrides, and process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and cash advances
• Assist with daily branch, vault, and ATM proof; night depository processing; check imaging; pay/no pay decisions; activation of inactive or dormant accounts; and related operational controls
• Open and maintain consumer and business accounts, perform account servicing and maintenance, assist with debit card, online banking, mobile banking, and digital banking solutions, and take loan applications as appropriate
• Maintain strong knowledge of personal and business banking products, procedures, and systems to effectively identify customer needs and recommend appropriate solutions
• Research and resolve customer issues, acting as liaison with other bank departments when necessary and escalating concerns appropriately
•  Maximize sales and referral opportunities on both the platform and teller line, including Loyalty enrollment and qualified referrals for mortgage, commercial, investment, and other Bank products and services
• Assist Branch Manager and Assistant Branch Manager with the review and maintenance of internal control logs and daily and monthly reports
• Train, onboard, and coach teller and FSR staff to reinforce service standards, operational procedures, accountability, teamwork, and stated goals and referrals
• Utilize excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees
• Maintain the highest level of confidentiality with all information obtained and safeguard sensitive customer information
• Support compliance with internal procedures, audit standards, dual control procedures, cash limits, security protocols, and applicable banking regulations
• Identify and report suspicious or potentially fraudulent activity and complete all required compliance and regulatory training within established deadlines
• Participate in training programs to maintain and acquire additional knowledge and skills
• Complete training to successfully obtain MLO # through Nationwide Mortgage Licensing System & Registry
• Acquire New York State Notary

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPLIANCE STATEMENTS:

EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

Bank of Greene County is an equal opportunity employer. We provide equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, employee’s or a dependent’s reproductive health decision making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.

BANK SECRECY ACT (BSA)

Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments.

Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer.

All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer.

The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations under the Bank’s Compliance Program as it pertains to his or her job functions.  Employees are expected to meet all compliance requirements as stated within the Bank’s BSA/AML/CIP/OFAC Program.  Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination.  Employee’s compliance violations may result in termination, individual fines, and possible imprisonment.