Position Data:

Grade: 6 Non-exempt:

Reports to: Case Worker Supervisor and Housing Services Manager. 

Basic Function or Position Summary:

Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements. 

Salary $18.81/hourly 

Mon-Fri 8:30 am-4:30 pm

Security Clearance:

• Access Level 4 - V,A,C

Position Responsibilities and Specific Duties:

• Assist customers with creating individualized housing plans.
• Determine eligibility for rental subsidy and assistance programs
• Support customers in housing searches
• Assist with providing educational workshops on tenant/landlord roles and responsibilities.
• Maintains regular contact with local landlords and other housing service providers
• Assist customers with basic budgeting activities
• Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.
• Maintain knowledge and complies with regulations, policies and procedures.
• Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals
• Verify customer contractual eligibility for services
• Maintain customer contacts in accordance with assigned contractual and agency expectations
• Calculate rental subsidy amounts
• Maintain wait lists, as needed, within assigned services
• As required by regulation or contract, perform electronic background checks and income verification of customers
• Compilation and data accuracy checks for submission of reports in assigned contractual areas
• Promotes agency mission.
• Maintains confidentiality and complies with the code of ethics.
• Maintains consistent professional customer service.
• Job performance incorporates integrated service delivery model while promoting self-sufficiency.
• Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Housing & Emergency Services Staff and Managers; Navigators

B. External: Department of Social Services case workers, other non-profit direct service workers.

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: NA

Organizational Responsibilities:

• Adheres to all policies and procedures
• Gathers appropriate documentation and tracks outcomes
• Participates in organizational committee structures as appropriate
• Participates in organizational and divisional management systems

Knowledge, Skills Required:

• H.S. Diploma or equivalent required.
• Associate’s degree in Sciences, Business, or Human Services preferred
• Minimum of one year of work experience in human, social or customer services required.
• Strong interpersonal, communication and customer relations skills
• Strong computer skills, including word processing, data entry and spreadsheet in a windows environment
• Ability to develop and maintain & engage in positive relationships with people from various backgrounds
• Bilingual preferred

Physical:

• Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements:

• Within one year, complete Financial Social Work training.
• Within six months, complete HCV Specialist certification, if applicable.
• Reliable transportation
• Must be able to provide consistent even-tempered customer service at all times.
• Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter. 
• Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter. 
• Works compassionately with a diverse population.
• Experience navigating community programs.