L&D Operations Specialist

Department: Learning & Development
Reports To: Manager of Learning & Development
FLSA Status: Non-Exempt

Position Summary

The Training & Development Support Specialist provides essential operational, administrative, and logistical support to the Learning & Development function. This role manages key processes within the Learning Management System (LMS), supports the creation and translation of educational content for global teams, and coordinates new-hire orientation and onboarding experiences. The Specialist ensures accurate reporting and compliance tracking to support supervisors, Human Resources, and organizational training requirements.

Key Responsibilities:

Learning Management System (LMS) Administration

• Perform administrative duties in the company’s LMS, including user management, course assignments, tracking, and troubleshooting.
• Maintain accurate training records and ensure timely updates to learning paths and compliance requirements.
• Run, format, and distribute LMS reports to supervisors and Human Resources to monitor compliance with mandatory training.
• Manage external training courses for outside nursing community who purchase our material to obtain CE credits through the California Board of Nursing.
• Regularly collaborate with Director of Clinical Services and Education Specialist to coordinate outside in-service events and course enrollment.
• Attend monthly clinician meetings to support the Wound and Product Specialists and their facilities with questions regarding Gentell University.

Course Creation & Global Training Support

• Assist with the creation, formatting, and publishing of training courses, job aids, and learning materials.
• Translate or coordinate translation of training content for global locations to ensure consistency and understanding across regions.
• Collaborate with subject matter experts to ensure content accuracy and alignment with company standards.

New Hire Orientation & Onboarding Support

• Coordinate all logistics for monthly New Hire Orientation programs, including scheduling, communication, materials, and facilitator support.
• Welcome newly hired employees on their first day and ensure a smooth transition into the company’s onboarding process.
• Organize and schedule facility tours for new hires in partnership with relevant departments.

Reporting & Compliance

• Set up and distribute routine and ad-hoc training compliance reports from the LMS.
• Support HR and supervisors by providing accurate data on employee training completion and regulatory requirements.
• Monitor completion trends and alert appropriate stakeholders when action is needed.

Work Environment

• Office-based in Yardley, PA – In-office requirement 
• Occasional flexibility may be required to support training events or orientation schedules

 
Qualifications:
Required

• 1–3 years of experience in training support, HR, administrative support, or related roles
• Strong proficiency with Microsoft 365 (Outlook, Excel, Teams, Word)
• Experience working in or supporting a Learning Management System
• Strong organization skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines

Preferred

• Experience with course development tools (e.g., Articulate, Captivate, Rise)
• Experience working with global or multilingual teams
• Prior involvement in onboarding or new employee orientation programs
• Familiarity with translation processes or tools

Key Competencies

• Customer-service mindset when supporting employees and managers
• Ability to work both independently and collaboratively
• Problem-solving and proactive thinking
• Data accuracy and reporting skills
• Cultural awareness and global communication sensitivity