Description
Job Overview
Salt + Marrow Kitchen, located within Crowne Plaza North Augusta, is seeking a friendly, professional, and guest-focused Host/Hostess to serve as the first point of contact for our restaurant guests. This individual plays a critical role in creating a positive first impression by greeting guests warmly, managing seating arrangements, and ensuring an exceptional dining experience from arrival to departure.
The ideal candidate is personable, organized, and thrives in a fast-paced hospitality environment while maintaining a welcoming and professional demeanor.
Requirements
- Greet guests promptly and professionally upon arrival.
- Manage the restaurant waitlist and seating chart efficiently.
- Escort guests to tables and provide menus.
- Answer incoming phone calls and assist with reservations, restaurant inquiries, and guest requests.
- Communicate effectively with servers, bartenders, managers, and kitchen staff regarding seating flow and guest needs.
- Monitor dining room capacity and coordinate seating to ensure balanced server sections.
- Maintain cleanliness and organization of the host stand, entrance, and waiting areas.
- Assist with opening and closing duties as assigned.
- Thank guests as they depart and invite them to return.
- Support the Food & Beverage team during peak service periods as needed.
- Address guest concerns professionally and notify management of any issues requiring escalation.
- Maintain knowledge of restaurant offerings, promotions, hours of operation, and hotel amenities.
Qualifications
- Previous restaurant, hospitality, customer service, or guest-facing experience preferred.
- Strong communication and interpersonal skills.
- Professional appearance and positive attitude.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong attention to detail and guest service focus.
- Ability to stand and walk for extended periods.
- Must be dependable, punctual, and team-oriented.
- Flexible availability, including evenings, weekends, and holidays.
Preferred Skills
- Experience using restaurant reservation or waitlist systems.
- Knowledge of food and beverage operations.
- Ability to handle guest concerns with professionalism and composure.
- Strong organizational and time-management skills.