2nd Shift Guest Service Representative & Night Auditor

Hours: 11:00 PM – 7:00 AM (2 days a week) & 3:00pm-11:00pm (2 days a week)

Are you a night owl who thrives in a fast-paced environment and enjoys creating memorable guest experiences? We’re looking for an upbeat, dependable, and service-focused team member to join our overnight crew as a Guest Service Representative/Night Auditor.

During the overnight shift, you are more than just the face of the hotel — you are the calm, confident presence that keeps everything running smoothly while guests rest easy. From welcoming late-night arrivals to balancing the hotel’s daily accounts, every shift brings a mix of hospitality, teamwork, and responsibility.

If you enjoy helping people, staying organized, and working independently while making a difference each night, we’d love to meet you!

What You’ll Do on Night Audit:

• Serve as the overnight “Manager on Duty”
• Welcome guests with friendly and efficient check-in service
• Provide warm and professional check-out experiences
• Answer and assist with incoming guest calls and requests
• Help guests with reservations, questions, and hotel information
• Reconcile and balance daily hotel accounts and reports
• Reset systems and prepare the hotel for the next business day
• Monitor overnight activity and coordinate with outside security if needed
• Complete routine overnight operational tasks
• Ensure every guest feels safe, valued, and cared for

What You’ll Do on Evening Shift Responsibilities Include:

• Greeting and checking in arriving guests
• Assisting guests with questions, requests, and recommendations
• Answering phones and booking reservations
• Handling guest payments and check-outs
• Communicating with housekeeping and maintenance teams
• Helping ensure the lobby and guest areas remain welcoming and organized
• Delivering exceptional hospitality throughout the evening hours

What We’re Looking For

• Positive attitude with a strong customer service mindset
• Dependable, self-motivated, and detail-oriented
• Comfortable working independently overnight
• Strong communication and problem-solving skills
• Ability to multitask and remain calm under pressure
• Weekend and holiday availability required
• Ability to stand for extended periods of time

Why Join Our Team?

• Supportive and team-focused environment
• Opportunity to build hospitality and leadership skills
• Every night is different — no boring shifts!
• Be part of creating exceptional guest experiences

If you’re ready to bring energy, reliability, and hospitality to the overnight shift, apply today and become part of our team!

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Thorough organizational skills, proficient in accomplishing all tasks
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Education/Experience

• Comparable hotel size and scope of experience preferred

Benefits include PTO, bonus program, room discounts and more!