JOB SUMMARY

Under the general direction of the Chief Operating and Financial Officer (COO/CFO), the Executive Director of Ancillary and Support Services provides operational leadership for key support departments across Effingham Health System, including Radiology/Imaging, Laboratory, Cardiopulmonary, Rehabilitation, Pharmacy, and Dietary. This role is responsible for departmental planning, staffing, and fiscal oversight while ensuring compliance with Joint Commission standards and all applicable federal, state, and local regulations. The Executive Director also oversees the delivery of high-quality, cost-effective services that support positive experiences and outcomes for patients, physicians, family members, and other customers. This leader works collaboratively with clinical and non-clinical departments to strengthen cross-functional relationships, improve operational efficiency, and support employee and patient satisfaction across the organization.

STANDARDS OF PERFORMANCE

Department Oversight & Leadership

• Provides administrative oversight for ancillary and support services, including Radiology/Imaging, Rehabilitation, Laboratory, Cardiopulmonary, Pharmacy, and Dietary.
• Ensures effective day-to-day operations aligned with the mission, vision, and values of Effingham Health System
• Oversees departmental leaders and ensures accountability for operational performance

Financial & Strategic Management

• Develops and manages departmental budgets and ensures efficient use of resources
• Reviews monthly reports, analyzes variances, and implements improvement strategies
• Collaborates with executive leadership on strategic planning and growth initiatives
• Monitors achievement of Board-approved strategic plan goals and service line performance

Regulatory Compliance

• Ensures compliance with all applicable regulatory, accreditation, and licensure requirements
• Maintains readiness for surveys and audits and implements regulatory updates as required

Operational Improvement & Performance Monitoring

• Leads initiatives to improve workflow efficiency, reduce delays, and enhance patient experience
• Monitors operational outcomes, patient satisfaction, and service quality metrics
• Conducts organizational assessments to identify opportunities for improvement
• Ensures accurate and timely reporting of operational performance

Leadership & Accountability

• Provides leadership, coaching, and performance management to direct reports
• Establishes clear performance expectations, metrics, and accountability structures
• Promotes professional growth and development across leadership teams.

Collaboration & Stakeholder Engagement

• Works collaboratively with administration, medical staff, nursing leadership, and other departments in planning services
• Builds partnerships to advance organizational initiatives and community engagement

Organizational Culture & Service Excellence

• Ensures processes support high levels of patient satisfaction and service quality
• Incorporates patient and customer feedback into departmental and organizational improvements
• Promotes a culture of accountability, teamwork, and operational excellence

Additional Responsibilities

• Participates in committees, leadership meetings, and professional development activities
• Performs other duties as assigned

Minimum Level of Education: A bachelor’s degree in healthcare administration, business, or a clinical discipline such as nursing or radiology is required. A master’s degree (MHA, MBA, or MSN) is strongly preferred. Equivalent combinations of education, training, and experience may also be considered.

Formal Training/Experience: Demonstrates strong human relations and communication skills, including the ability to clearly articulate the organization’s values. Must possess excellent interpersonal, managerial, and computer skills, as well as current knowledge of Joint Commission, state, and federal guidelines, regulations, and standards. Demonstrated expertise in negotiation, coaching, and relationship management is required.

Work Experience: Minimum of five years of experience at the senior management level, operating a complex, values-driven community healthcare organization, preferably located in a competitive market, with at least 3-5 years in a senior leadership or clinical director role. 

Computer Skills: Demonstrates proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel, and effectively uses applicable systems and software for correspondence, reporting, and related business functions.