Assistant Service Advisor

Job Details

Job Type

Full-time

Shakopee, MN

Description:

For 100 years, A.C. Nelsen has retained great prices, attentive service, and positive relationships with our customers and community. We are proud to have received the First Place Award of Best RV Dealer from Omaha Magazine's Best of Omaha, voted on by local readers.

We are currently searching for a full time customer service advisor to work in our fast-paced service department. As a service advisor with AC Nelsen RV, you help customers by assisting solving issues that they're having with their trailer, scheduling service appointments, and making sure that the customers are happy with the service that we provide. This position would also assist our service manager by:

• Answering service department phone calls, directs calls to correct person or department
• Schedule and coordinate service appointments
• Create and maintain accurate customer and service records
• File warranty claims with manufactures & warranty companies in a timely manner
• Follow up on warranty claims to ensure prompt processing and payment
• Communicate with customers regarding service updates and claim status
• Support service advisors and technicians with administrative tasks
• Maintain a professional and organized work environment

Benefits for this position include health, dental, vision, life insurance, disability, paid holidays, paid vacation, and a 401k plan with a generous company match! Plus, you get to work with a great group of co-workers and customers!

Requirements:

The ideal candidate would have experience working in an auto or RV shop, or a related service field. If you don't have that experience, but are mechanically inclined and willing to learn, that works! Excellent customer service and organization skills are required, along with a team-focused attitude. The applicant must have an empathetic personality and be able to confer with all levels of customers. We prefer the applicant has experience using Microsoft office products and be computer literate and willing to learn our proprietary system. The applicant must be able to work in various environments including: outdoors, office, and shop area.

Screener Questions: Service Advisor Screener

Do you have at least 1 year of experience working in a face-to-face customer service role? (required)

Do you have experience in a receptionist or administrative assistant position? (required)

Do you currently own and RV or a camper, or have you in the past? (required)

Do you have mechanical knowledge, including: -HVAC -Plumbing -Electrical (required)