Program Manager

Program: CCS
Employment Type: Regular Full Time
FLSA Status: Nonexempt
Pay Range: $23.15 to $35.93 per hour

Position Summary

The Program Manager supports the Program Director in overseeing daily operations of the CCS program, including staff supervision, service coordination, participant support, employer and community partner coordination, documentation oversight, and compliance monitoring. This position helps ensure staff provide person centered employment and community based services that support participants in preparing for, obtaining, maintaining, and succeeding in meaningful employment and program activities. The Program Manager helps translate program goals into daily operations, supports quality service delivery, resolves service barriers, and ensures participant goals, workplace supports, and program documentation are completed accurately and consistently.

Essential Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned based on program and organizational needs.

· Work closely with the Program Director to implement program goals, operational procedures, service delivery standards, and daily CCS priorities.

· Oversee daily CCS schedules, staffing plans, community activities, employment support services, and service coordination to ensure efficient operations for staff and participants.

· Supervise Support Staff and assigned program staff by providing direction, coaching, training, feedback, and performance support.

· Provide oversight of employment related services, job coaching, workplace support, community work experience, and participant goal progress.

· Ensure staff identify and support employment, training, volunteer, and community opportunities that align with participant interests, abilities, goals, and support needs.

· Support the development, review, and implementation of individualized employment plans, Individual Support Plans, job readiness goals, task analysis, and workplace support strategies.

· Coordinate with employers, community partners, participants, families, caregivers, support teams, and HCAR staff to monitor service quality, workplace performance, and participant progress.

· Assist staff in addressing workplace barriers, employer concerns, attendance concerns, communication issues, safety concerns, and participant support needs.

· Ensure staff teach and reinforce appropriate workplace and program behaviors, including attendance, communication, productivity, safety, professionalism, respectful interaction, and independent work habits.

· Identify potential accommodations, assistive supports, adaptive strategies, or service modifications and elevate items requiring leadership review or additional approval.

· Participate in planning meetings, case reviews, service coordination meetings, progress reviews, and ISP related discussions.

· Maintain and review participant records, attendance documentation, service notes, job coaching records, progress documentation, monthly reports, and files needed for billing, monitoring, licensing, or funding requirements.

· Communicate significant participant updates, employment concerns, service barriers, safety issues, or program changes to the Program Director in a timely and professional manner.

· Assist with recruitment, onboarding, orientation, and training of program staff as directed.

· Provide or coordinate staff training on supported employment, positive behavioral support, person centered thinking, workplace safety, documentation expectations, and program procedures.

· Assist in budget monitoring, purchasing, grant documentation, program reporting, and operational recommendations.

· Assist in planning and overseeing program events, community activities, site based services, employment fairs, and partner coordination.

· Ensure compliance with HCAR policies, confidentiality requirements, safety practices, DDS, DOL, CARF, REHAB, Community Care Licensing, OSHA, and other applicable regulatory requirements.

· Draft routine correspondence, reports, instructional materials, schedules, internal communications, and program updates as appropriate.

· Use Microsoft Office, documentation systems, and other program tools to support participant services, data entry, reporting, and operational tracking.

· Respond appropriately in emergency situations and follow established notification protocols.

· Perform other duties as assigned by the Program Director or executive leadership.

Supervisory Responsibilities

This position supervises Support Staff and assigns CCS program staff. The Program Manager is responsible for daily direction, scheduling support, staff coaching, training coordination, performance feedback, documentation review, and ensuring staff follow program policies, participant plans, service expectations, and regulatory requirements.

This position may also provide direction to staff during community based activities, employment support services, training situations, and participant service delivery.

Benefits

Paid vacation, sick leave, holidays, health insurance eligibility, and other benefits are provided in accordance with HCAR personnel policies, benefit plan documents, and applicable eligibility requirements.

Minimum Requirements

· Bachelor’s degree required, preferably in human services, social services, education, rehabilitation, psychology, business, communications, management, or a related field. Minimum of two years of related experience in program coordination, supervision, social services, supported employment, human services, vocational services, or a comparable field.

· Supervisory, lead worker, training, scheduling, or program coordination experience preferred.

· Ability to supervise staff, support participant services, resolve routine service issues, and seek leadership guidance when needed.

· Ability to communicate clearly and professionally with participants, staff, families, caregivers, employers, community partners, and leadership.

· Ability to maintain organized records, review service documentation, prepare reports, and support billing or program monitoring needs.

· Ability to understand service plans, workplace expectations, safety rules, documentation requirements, and organizational procedures.

· Ability to use basic math for time, rates, ratios, percentages, budget tracking, reporting, and service documentation.

· Ability to maintain confidentiality and handle sensitive participant, staff, and employment information appropriately.

· Proficiency in Microsoft Office and standard office equipment.

· Ability to successfully complete required background clearance, fingerprinting, TB clearance, physical examination, and other employment related screenings.

· Valid driver license, reliable transportation, proof of automobile insurance, and acceptable driving record required when driving is part of assigned duties.

· Valid First Aid and CPR certification or ability to obtain within required timeline.

· Completion and maintenance of required agency training, including harassment prevention training, mandated reporter training, bloodborne pathogens training, CPR, first aid, Structured certified Crisis Training, orientation, and other required training within established timelines.

· Strong organizational, leadership, conflict resolution, problem solving, and follow through skills.

Physical Demands

The physical demands described here are representative of those required to perform the essential functions of this position. The employee regularly sits, talks, hears, uses hands and fingers for keyboarding and handling materials, and communicates verbally with staff, participants, and community partners. The role may require standing, walking, reaching, bending, and travel to community settings, employment sites, program locations, and meetings. Occasional stooping, kneeling, or crouching may occur. The employee must occasionally lift and move up to 25 pounds. Reasonable accommodations may be made for qualified individuals with disabilities in accordance with applicable law.

Equal Employment Opportunity Statement

HCAR is an Equal Opportunity Employer and complies with applicable federal, state, and local employment laws. Employment decisions are made without regard to race, color, religion, creed, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other status protected by law. Reasonable accommodations are provided in accordance with applicable law.

Employee Acknowledgment

This job description is intended to summarize the general nature and level of work performed by employees assigned to this position. It is not intended to list every task, duty, responsibility, or condition of employment. HCAR may revise duties, responsibilities, schedules, work locations, or reporting relationships as organizational needs change. Employment remains at will unless otherwise required by law or a written agreement signed by an authorized representative of HCAR.