Job Title: DME Services Specialist

Job Description

Summary

The DME Services Specialist is the key focal point for the proper fitting and education of orthopedic durable medical equipment for patients. Position supports DME Services Coordinator as necessary.

Responsibilities 

• Vend and provide education to patients on the application, use, care, and expected outcome for orthopedic durable medical equipment (DME) products as indicated by the physician instructions and manufacturer recommendations
• Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portions
• Ensure that all necessary documentation is obtained as it relates to payer requirements, and standard operating procedures
• Perform patient/customer scheduling, education, order processing, delivery, and courtesy call back
• Comply with all elements of HIPAA, Medicare, Medicaid, and other required programs
• Procurement and insurance processing of durable medical equipment
• Maintain a clean and safe work environment
• Other duties as assigned
• This position will report to the DME Service Center Coordinator

Requirements

Education

• High school diploma or equivalent
• B.S in Athletic Training preferred but not required

Certifications/Licensure

• Certified Athletic Trainer (pending certification ok) or Certified Orthotic Fitter - preferred but not required
• Certified Medical Assistant preferred not required

Experience

• Experience working in a DME providers office, physicians office, rehab clinic, hospital, or insurance company in a similar role - preferred but not required

Technical Skills

• Basic mathematical skills
• Proficiency with business and communication software including MS Office (Word, Excel, PowerPoint, and other related programs) and general business equipment (facsimile, copier, printer, etc.)
• Demonstrate a working knowledge of ICD-10, CPT, and HCPCS codes, HIPPA laws, medical terminology and anatomy
• Knowledge of DME accreditation is a plus
• Working knowledge of distribution, inventory control and purchasing systems

Soft Skills

• Excellent organizational and communication skills (verbal and written)
• Self-direction essential

Physical Requirements

• Stand or sit for extended periods of time
• Ability to do medium lifting according to DOL guidelines
• Ability to perform job functions at multiple sites requiring automotive transportation

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week):  medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.  

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.