Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and families with substance use and mental health disorders. We are on the frontlines:

• Fighting the region’s opioid epidemic
• Providing behavioral health support for those experiencing homelessness
• Lowering barriers to behavioral health for youth and adults who have had challenges accessing quality care
• Specialists in serving the needs of the BIPOC and LGBTQIA communities
• A family of caring and compassionate providers dedicated to serving the most vulnerable in our community

Responsible for maintaining medical records in compliance with federal, state, local and contracting entities, providing quality assurance, ensuring that utilization review standards and confidentiality of records are maintained. Responsible for Support Services duties ranging from opening or closing the branch, staffing the front desk, answering phones and directing calls, managing and receiving mail, and taking meeting minutes and supporting the Support Services Supervisor as needed. 

Schedule: Monday through Friday 6:00AM to 2:30PM

Examples of Work:

1. Support clients who arrive for appointments and managing phone calls to the branch. 
2. Review and responding to external requests for medical records information.
3. Scan all medical, release of information, and mental health documents into the client’s electronic charts.
4. Maintain confidentiality of client records.
5. Prepares and mails outgoing mail. Opens, records, and distributes incoming mail as needed.
6. Supporting with external inquiries for treatment by completing pre-screen process.
7. Assisting with authorization process for mental health treatment.
8. Taking minutes during branch meetings.
9. Coordinate with vendors and other branch visitors.
10. Serves as back-up to the Support Services Supervisor.
11. Other duties as assigned by Support Services Supervisor and Branch Manager. 

1. High school diploma or GED
2. Previous customer services related experience
3. Previous experience in medical health chart preparation
4. Accredited Records Technician (preferred)
5. Experience working with ethnic/cultural minority populations
6. Strong written and oral communication skills.
7. Computer proficiency. 

Benefits:

• Are offered to all Full-Time & Part-Time staff.
• Employer paid medical/dental/vision insurance packages.
• Employer paid life insurance.
• 12 accrued vacation days for year one, up to 20 days in subsequent years.
• 12 days sick leave accrual per year.
• Mental Health Day.
• 1 Personal Day.
• 12 Paid Holidays.
• Flexible Spending Plan.
• 403(b) Retirement plan.
• Employee Assistance Program.
• Training Allowance/License Reimbursement.
• We are also a Second Chance Employer.

Equal Employment Opportunity Statement

Qualified individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Accommodations may be provided in accordance with applicable federal and state laws. We are an Equal Opportunity Employer and value diversity in our workforce.