Salary Range: $23.76 - $26.14 per hour

FLSA Status: Non-Exempt

Schedule: Full-time; Monday - Friday, 7:30AM - 3:30PM

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Altus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

Job Summary

The Women’s Center Coordinator oversees the operations and services delivered at the Carolyn Conner’s Women’s Center, a dedicated space for all women and non-binary guests at St. Francis House. The Women’s Center Coordinator is responsible for managing the milieu space, event planning and coordination, and all administrative tasks necessary to upholding a welcoming and engaging environment that allows for high-quality service delivery that is trauma informed, person-centered, and recovery oriented. 

Essential Duties/Responsibilities 

• Ensures a welcoming and engaging environment where guests can access community, care, information and resources.
• Develops positive and trusting relationships with guests while maintaining a sense of calm authority in the space.
• Provides independent management of the milieu space during times in which Women’s Center Clinician is running clinical groups or meeting with guests 1:1 for clinical intervention.
• Supports guests in addressing individual short term case management needs such as shelter search, obtaining vital documents, managing appointments, etc.
• Provide crisis intervention and assistance with de-escalation as needed.
• Serves as a SFH representative with external partners including DMH, Women’s Lunch Place, Rosie’s Place, Woods Mullen, etc.
• Responsible for the planning and hosting of SFH’s annual Women’s Day event.
• Keeps careful, timely, and accurate documentation of Women’s Center attendance, activities, referrals, and services.
• Keeps careful, timely, and accurate documentation of Women’s Center attendance, activities, referrals, and services.
• Actively participates in regular staff meetings, trainings, and supervisions.
• Maintains Women’s Center budget and inventory, ensuring timely and consistent ordering of supplies within the Women’s Center.     
• Performs all other duties as assigned.
• Adheres to agency code of conduct.

Supervisory Responsibilities 

• Provides administrative oversight of Women’s Center volunteers and interns, including training and onboarding of new staff and volunteers.
• Oversees the daily workflow of the center and any volunteers, interns, or covering staff. 

• Proficiency in English. Bilingual (Spanish or Haitian Creole) strongly preferred. 
• Excellent verbal and written communication skills.
• Excellent organizational skills with attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficiency with Microsoft Office Suite.
• Ability to function well in a fast-paced environment with compassion and professionalism.
• Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
• Strong analytical and problem-solving skills.
• Basic knowledge of community resources and best practices with at-risk populations.
• Knowledge of de-escalation techniques or crisis intervention preferred.

Education and Experience 

• Required: High School Diploma or equivalent; Bachelor’s degree preferred.
• Experience working with the homeless population and/or experience working with vulnerable female adult populations.
• Lived experience of homelessness and/or recovery a plus.
• Bilingual (Spanish or Haitian Creole) preferred.
• Due to uniqueness of Center, must be a woman and/or non-binary person.

Work Environment & Activity 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Prolong standing and moving throughout multi-level building. 
• Constantly operate computer and other office machinery, such as a calculator, copy machine, computer printer, 2-way radio.

If you are ready to make a lasting impact in the lives of others, please complete our application process.

SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment. We value the range of experiences and perspectives that strengthen our work in the community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.