Information Systems - Help Desk Technician

Department: Information Systems

Status Hours: Full-time, 80 hours bi-weekly

Shift: 1st Shift, 8:00 AM - 4:30 PM, Monday - Friday

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Job Summary:

Fulton County Health Center is seeking a customer-focused and technology-driven Help Desk Technician to join our Information Systems team. As the first point of contact for technical support, this role provides assistance with hardware, software, networking, and computer-related issues across the organization. The Help Desk Technician plays a key role in ensuring employees have the technology support they need to deliver exceptional patient care and service. 

Key Responsibilities:

• Respond to help desk requests via phone, email, voicemail, and in-person support.
• Troubleshoot and resolve hardware, software, and basic networking issues.
• Document support requests and maintain accurate help desk records.
• Prioritize incoming issues to ensure timely and effective resolution.
• Escalate complex technical problems to appropriate team members.
• Assist with tracking software licenses, hardware inventory, and archive media.
• Utilize help desk management tools to monitor and manage support requests.
• Prepare reports related to help desk activity, system downtime, and service metrics.
• Collaborate with users and department leaders to identify technology needs and solutions.
• Provide software and hardware training to employees as needed.
• Support continuous improvement efforts by identifying trends and recommending process enhancements.
• Assist other Information Systems team members and provide backup support when necessary.

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• High school diploma or GED required.
• Previous help desk, IT support, or technical support experience preferred.
• Working knowledge of computer hardware, software, and basic networking concepts.
• Proficiency with Microsoft Office and common business applications.
• Strong troubleshooting and problem-solving abilities.
• Ability to learn new technologies and software systems quickly.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.