Position Summary 

Canton Dental Clinic is seeking a highly motivated, organized, and patient-focused Dental Office Manager to oversee the daily operations of our growing dental practice. The Office Manager is responsible for leading the administrative team, ensuring exceptional patient experiences, optimizing office performance, and supporting clinical staff to achieve operational and financial goals.

The ideal candidate is a strong leader with excellent communication skills, experience managing healthcare or dental office operations, and a passion for delivering outstanding customer service.

Essential Responsibilities

Leadership & Team Management

• Supervise, coach, and develop front office and administrative staff. 
• Foster a positive, collaborative, and accountable workplace culture. 
• Conduct performance evaluations and provide ongoing coaching. 
• Coordinate onboarding and training for new employees. 
• Assist with scheduling and staffing to ensure adequate coverage. 

Practice Operations

• Oversee daily office operations to ensure efficiency and productivity. 
• Monitor provider schedules and maximize appointment utilization. 
• Manage patient flow to minimize wait times. 
• Maintain compliance with HIPAA, OSHA, and company policies. 
• Coordinate office meetings and communicate operational updates. 

Financial Management

• Monitor daily production and collections. 
• Review key performance indicators (KPIs) including: 
  • Production 
  • Collections 
  • Schedule utilization 
  • Treatment acceptance 
  • Accounts receivable 
• Manage office budgets and expenses. 
• Ensure accurate patient billing and insurance processing. 

Patient Experience

• Ensure exceptional customer service from scheduling through treatment completion. 
• Resolve patient concerns professionally and promptly. 
• Support patient retention and satisfaction initiatives. 
• Promote a welcoming and professional office environment. 

Human Resources

• Assist with recruiting, interviewing, and hiring staff. 
• Support employee engagement and retention initiatives. 
• Monitor attendance and scheduling. 
• Ensure compliance with employment policies and procedures. 

Compliance

• Maintain HIPAA and OSHA compliance. 
• Ensure accurate documentation and record keeping. 
• Support quality improvement initiatives. 
• Coordinate equipment maintenance and vendor relationships. 

Qualifications

Required

• High school diploma or GED. 
• Minimum 3 years of management experience in a dental or healthcare setting. 
• Strong leadership and interpersonal skills. 
• Excellent organizational and problem-solving abilities. 
• Experience with dental practice management software (Dentrix preferred). 
• Knowledge of dental insurance and billing. 
• Proficiency with Microsoft Office. 

Preferred

• Associate's or Bachelor's degree in Business, Healthcare Administration, or related field. 
• Multi-provider practice management experience. 
• Experience managing production goals and financial reporting. 

Knowledge, Skills & Abilities

• Leadership and coaching 
• Conflict resolution 
• Customer service excellence 
• Financial and operational analysis 
• Scheduling optimization 
• Time management 
• Communication and relationship building 
• Process improvement 
• Adaptability in a fast-paced environment 

Key Performance Indicators (KPIs)

The Dental Office Manager will be evaluated on:

• Office production goals 
• Collection percentage 
• Schedule utilization 
• New patient growth 
• Patient satisfaction 
• Employee engagement and retention 
• Treatment acceptance rates 
• Insurance aging and accounts receivable 
• Compliance with policies and regulatory standards