Position Summary

The Prosthetic Assistant provides administrative and operational support to the prosthetics team to ensure efficient daily operations and an exceptional patient experience. This position coordinates scheduling, manages inventory and supply ordering, maintains accurate records, and serves as a liaison between patients, providers, vendors, and internal departments. The Prosthetic Assistant plays a key role in keeping the prosthetics department organized, compliant, and operating efficiently.

Essential Duties and Responsibilities

• Coordinate patient appointments for prosthetic consultations, fittings, deliveries, and follow-up visits. 
• Manage provider schedules and assist with daily clinic workflow. 
• Order, receive, stock, and maintain prosthetic supplies and inventory. 
• Monitor inventory levels and communicate purchasing needs to leadership. 
• Track backorders and coordinate with vendors to ensure timely delivery of materials. 
• Prepare documentation, patient records, and required forms for appointments. 
• Communicate with patients regarding appointment reminders, scheduling changes, and required paperwork. 
• Coordinate with physicians, clinical staff, and insurance teams to support timely patient care. 
• Maintain organized inventory storage areas and ensure supplies are properly labeled and rotated. 
• Assist with equipment tracking and maintenance logs. 
• Support quality improvement initiatives by maintaining accurate records and reporting inventory or operational concerns. 
• Ensure compliance with company policies, HIPAA regulations, and departmental procedures. 
• Perform other administrative and operational duties as assigned. 

Qualifications

Education

• High school diploma or equivalent required. 
• Associate degree preferred. 

Experience

• Minimum of one year of experience in a medical office, healthcare administrative, scheduling, or inventory management role preferred. 
• Experience working in prosthetics, orthotics, durable medical equipment (DME), or specialty healthcare preferred but not required. 

Knowledge, Skills, and Abilities

• Strong organizational and time management skills. 
• Excellent communication and customer service abilities. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Proficient with Microsoft Office and electronic medical record (EMR) systems. 
• Strong attention to detail and accuracy. 
• Ability to work independently while collaborating effectively with a multidisciplinary team. 
• Knowledge of medical terminology preferred. 

Physical Requirements

• Ability to sit, stand, and walk throughout the workday. 
• Ability to lift and move supplies weighing up to 25 pounds. 
• Frequent use of computers, phones, and other standard office equipment. 
• Ability to stock shelves and organize inventory in storage areas.