JOB SUMMARY

The Document Specialist provides timely review and facilitation of provider requests for processing and scheduling of patient orders, testing and referrals to ensure patient safety and quality. This position provides quality customer service to patients via alternate communication methods (telephone, email, etc.).

This is a hybrid position requiring regular weekly on-site work at our Mid Valley Practice in Jermyn, PA. 

REPORTING RELATIONSHIPS

The position reports to the Data Manager. No staff report to this position.

ESSENTIAL JOB DUTIES and FUNCTIONS

This position will perform the following duties while living and demonstrating the Core Values:

• Timely review and facilitate provider requests for processing and scheduling of patient orders, testing and referrals
• Follow-up and resolve outstanding tests, orders and referrals to assure timely and accurate scheduling, processing and availability of results for providers
• Communicate clearly and professionally with patients, staff, and outside facilities
• Be well organized in approach to management of outstanding tasks
• Complete all work functions timely and efficiently
• Be attentive to urgent patient needs and follows up with patients and facilities to assure continuity of timely patient care
• Identify and report any unmet urgent patient need
• Follow-up with providers and or practice manager on outstanding documents preventing processing of tests/orders/referrals
• Accurately and timely respond to needs of patients and providers
• Accurately and timely process requests
• Accurately and timely link documents to patient chart for provider information
• The position works in close support of clinic medical director, physicians, nurses, care manager, medical records and other providers
• HIPAA policies regarding privacy and security of patient health information will be exercised by this position at all times
• Perform other duties as assigned

QUALIFICATIONS

• Previous experience in healthcare (2-5 years)
• Demonstrated appropriate knowledge of/for identifying medical documents (labs, tests, x-rays, etc.)
• Experience in a physician office practice setting preferred
• Medent experience a plus

REQUIRED

• High school graduate or equivalent
• Strong written and oral communications and interpersonal skills
• Must have working knowledge of electronic medical records
• Computer knowledge and skills required
• Ability to work independently and as a team
• Ability to work flexible hours including evenings, weekends and holidays
• Ability to work in a fast-paced environment
• Good judgment and decision-making skills
• Ability to uphold patient confidentiality with the utmost professionalism