POSITION SUMMARY

The Infectious Disease Specialty Clinic Licensed Practical Nurse (LPN) supports the delivery of patient-centered care through clinical support, care coordination, patient outreach, preventive care activities, and population health management. Working under the supervision of the Infectious Disease Physician and Program/Service Line Director, the LPN assists with patient monitoring, transitions of care, medication administration, laboratory coordination, vaccinations, health screenings, and pre-visit planning activities. The LPN serves as a liaison between patients, providers, and the interdisciplinary care team to promote engagement in care, adherence to treatment plans, timely follow-up, and improved health outcomes.

REPORTING RELATIONSHIPS

This position reports to the Medical and Project Director of Ryan White Service Line.

ESSENTIAL JOB DUTIES AND FUNCTIONS

While living and demonstrating our Core Values, the LPN – ID Clinic will:

• Conduct patient outreach calls regarding appointments, laboratory testing, medication adherence, preventive screenings, vaccinations, and follow-up care.
• Perform outreach to patients who are overdue for appointments, laboratory monitoring, or provider-recommended services.
• Assist in re-engagement efforts for patients who are out of care.
• Document all patient communications within the electronic medical record.
• Complete post-discharge and post-emergency department follow-up activities.
• Conduct transition of care telephone outreach and document findings.
• Assist patients with scheduling follow-up appointments and addressing barriers to care.
• Escalate clinical concerns identified during transition of care activities to the provider.
• Review upcoming patient schedules to identify outstanding laboratory studies, preventive screenings, vaccinations, referrals, and care gaps.
• Coordinate completion of required services prior to scheduled appointments whenever possible.
• Ensure patient needs are met by providing quality chronic care management
• Communicate identified care gaps to providers and clinical team members.
• Monitor completion of provider-ordered laboratory testing, identify patients with overdue laboratory monitoring, and conduct outreach to facilitate timely completion.
• Coordinate laboratory scheduling and follow-up testing.
• Notify patients of laboratory results in accordance with provider instructions and organizational protocols.
• Administer medications, injections, immunizations, and other treatments as ordered.
• Perform specimen collection, processing, labeling, and preparation for transport.
• Assist providers with patient care activities and procedures.
• Obtain and document patient information, vital signs, and clinical observations as needed.
• Monitor and assist with completion of recommended immunizations, screenings, and preventive health services.
• Review immunization status and identify patients due for recommended vaccines.
• Conduct patient outreach regarding vaccine eligibility and completion.
• Monitor vaccine inventory and documentation requirements.
• Support patient engagement, retention in care, and medication adherence initiatives for patients receiving HIV, Hepatitis C, and Infectious Disease services.
• Participate in efforts to identify and re-engage patients who have fallen out of care.
• Maintain and update patient tracking tools, registries, and reports related to HIV, Hepatitis C, vaccinations, screenings, and quality measures.
• Participate in outreach efforts to improve vaccination rates, screening rates, retention in care, and other quality metrics.
• Support Ryan White, HIV, Hepatitis C, and Infectious Disease quality improvement initiatives.
• Maintain accurate and timely documentation within the electronic medical record.
• Participate in quality improvement activities and interdisciplinary team meetings.
• Comply with HIPM, organizational policies, and applicable regulatory requirements.

• Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
• Buy in and experience working in the EOS® model (strongly preferred)
• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
• Current Pennsylvania Licensed Practical Nurse (LPN) license
• Active BLS certification
• Minimum 1-3 years ambulatory or primary care; infectious disease, HIV, or specialty clinic experience preferred but not necessary
• Knowledge of EMR systems
• Strong patient communication and care coordination skills
• Ability to manage multiple priorities in a fast-paced outpatient environment
• Experience with vaccinations, injections, and patient education preferred
• Ability to work reliably, with professionalism in a high-volume, high-demand medical practice environment.