Position Summary

The Team Member Engagement Coordinator (TEC) independently administers, analyzes, assigned workforce engagement programs, communication practices, and Operations follow-up controls across the facility. The role evaluates engagement information, compares possible operational responses, develops management recommendations, and coordinates approved initiatives.

The primary duty is nonmanual administrative work directly related to management and general business operations. This role is responsible for engagement analysis, program planning and execution, communication planning, process improvement, controls, and management recommendations. Routine distribution, recordkeeping, tracker maintenance, calendars, event logistics, and similar support are also key. 

Working under general direction, the Coordinator exercises discretion and independent judgment within approved objectives, policies, and functional boundaries. Within documented delegated limits, the Coordinator may select engagement methods, determine work sequencing and timing, modify nonmaterial project details, evaluate alternative responses, and recommend management action without step-by-step instruction. Operations retains final authority for material business decisions.

Engagement Analysis and   Management Recommendations 

• Select appropriate methods, including floor presence and listening sessions, to   collect and evaluate nonconfidential engagement information
• Plan   and evaluate assigned recognition, appreciation, listening, and engagement   initiatives within approved objectives
• Distinguish   isolated requests from systemic trends and compare possible operational   responses based on impact, urgency, feasibility, cost, and functional risk
• Analyze   consistency of engagement routines across shifts and departments and   recommend process improvements
• Independently   recommend operational engagement actions while immediately routing individual   employee matters to the appropriate functional owner

Communication Planning and   Change Support 

• Develop   engagement communication plans addressing audience, channel, sequencing,   timing, approval needs, and measures of understanding
• Draft   and coordinate approved communications and maintain essential workforce   communication materials
• Assess   communication gaps and recommend changes to improve reach, clarity,   consistency, and leadership credibility
• Collect   frequently asked questions, identify recurring themes, and coordinate   validated responses from the appropriate functional owner

Operations Follow-Up   Controls and Reporting 

• Administer   and improve the Operations follow-up trackers confirming Supervisor and   Manager review of required attendance and safety reports
• Monitor   completion of leadership follow-up actions and escalate outstanding items
• Analyze   recurring completion gaps, identify likely process causes, and recommend   control or cadence improvements to Operations leadership
• Track   completion only; does not calculate points or participate in corrective   action 

Program Planning and   Continuous Improvement 

• Translate   approved site priorities into program objectives, project plans, milestones,   success measures, stakeholder requirements, and evaluation methods
• Prepare   management-ready analyses identifying material trends, risks, options,   recommended actions, accountable owners, and open decisions
• Evaluate   program results and recommend whether assigned initiatives should continue,   be adjusted, expanded, or discontinued

Workforce Integration and   Retention Analysis 

• Plan   and coordinate the post-onboarding site-integration experience after HR/TA   onboarding, including 30/60/90-day engagement check-ins and supervisor   follow-through
• Analyze   post-onboarding and retention themes and recommend improvements 
• Evaluate   non-HR associate suggestions for feasibility and impact and recommend   priorities and owners to Operations

Tactical Coordination and   Administration 

• Coordinate   teamwear distribution and other material logistics only when separately   assigned and within the stated tactical-work limit
• Maintain   accurate records for engagement activities and participation
• Assist   with coordination of engagement calendars and events

Escalation and Governance

• Escalate   employee relations concerns, complaints, and conduct issues immediately
• Route   policy, payroll, benefits, leave, and accommodation questions to HR or   appropriate functional owners
• Escalate   safety concerns and workers’ compensation questions to EHS and Operations   leadership
• Maintain   adherence to defined role scope and escalation processes

Required Qualifications

• Bachelor's   degree in business administration, organizational leadership, communications,   operations, human resources, or a related field; or an equivalent combination   of education and experience
•  One   to three years of experience or equivalent project-based experience in   operations programs, workforce engagement, communications, analytics, or a   related field
• Strong   communication and interpersonal skills
• Analytical   judgment, program-planning, process-improvement, and follow-up capabilities
• Ability   to interpret information, compare alternatives, make reasoned   recommendations, and manage routine tracking tools
• Ability   to maintain confidentiality and escalate appropriately

Preferred Qualifications

• Experience   in a 3PL, manufacturing, warehouse, or high-volume operations environment
• Experience   supporting engagement activities or communication programs
• Microsoft   Office proficiency (Excel, Outlook, Teams, PowerPoint)
• Bilingual   communication skills, where applicable

Physical   Requirements:

 Work is performed in office and operational environments,   including warehouse, logistics, manufacturing, distribution, supply chain, or   similar settings.

• Must be able to travel between assigned locations as needed   and maintain a visible, supportive presence across sites.
• May require flexibility to support multiple shifts and   time-sensitive business needs.
• Prolonged periods of sitting at a desk and working on a   computer may be required.
• Must be able to access and navigate departments, offices,   production areas, warehouse areas, and other operational spaces at assigned   facilities.
• Must follow all applicable safety requirements and wear   required personal protective equipment when present in operational areas.
• Scope: Primarily supports one site or a defined operational   population and may support limited cross-site initiatives as assigned.
• Reporting:   Reports into Site Operations.
• Travel:   Must be able to travel as needed.