Position   Summary:

The Senior Team Member Engagement Coordinator (Senior TEC) independently leads the analysis, design, administration, and continuous improvement of assigned workforce engagement programs, communication practices, and Operations follow-up controls across one or more sites or complex operational populations. The role evaluates material engagement trends and risks, compares operational responses, develops recommendations for senior Operations leadership, and leads approved initiatives through cross-functional partners.

The primary duties of this role consist of engagement analysis, program design and planning, communication planning, process improvement, controls, cross-functional governance, and management recommendations. Routine distribution, recordkeeping, tracker maintenance, calendars, event logistics, and similar support are secondary and must not exceed 10% of total work time.

Working under general direction, the Senior Coordinator exercises discretion and independent judgment across a broader or more complex assigned scope within approved objectives, budgets, policies, and functional boundaries. Within documented delegated limits, the Senior Coordinator may design and select engagement methods, establish work sequencing and timing, modify nonmaterial project details, resolve complex program issues, allocate approved resources within established line items, evaluate alternative responses, and recommend management action. Operations retains final authority for material business decisions.

Engagement Analysis and Management   Recommendations - 25%

• Select   and adapt appropriate methods, including floor presence and listening   sessions, to collect and evaluate nonconfidential engagement information   across shifts, departments, or assigned sites
• Lead   the planning and evaluation of assigned recognition, appreciation, listening,   and engagement initiatives within approved objectives
• Distinguish   isolated requests from systemic trends across complex operational populations   and compare possible responses based on impact, urgency, feasibility, cost,   and functional risk
• Analyze   consistency of engagement routines across shifts, departments, or assigned   sites and design or recommend process improvements
• Independently   develop and present operational engagement recommendations to senior   Operations leadership while immediately routing individual employee matters   to the appropriate functional owner

Communication Planning and Change Support   - 15%

• Develop   and lead engagement communication and change plans addressing audience,   channel, sequencing, timing, risk, approval needs, and measures of   understanding
• Draft,   edit, and coordinate approved communications and maintain essential workforce   communication materials
• Assess   material communication gaps and recommend changes or standards to improve   reach, clarity, consistency, and leadership credibility across the assigned   scope
• Collect   frequently asked questions, identify recurring themes, and coordinate   validated responses from the appropriate functional owner

Operations Follow-Up Controls and   Reporting - 15%

• Design,   administer, and improve the Operations follow-up control confirming   Supervisor and Manager review of required attendance and safety reports   across the assigned scope
• Monitor   completion of leadership follow-up actions and escalate outstanding items
• Analyze   recurring completion gaps across shifts, departments, or assigned sites;   identify likely process causes; and recommend control or cadence improvements   to senior Operations leadership
• Track   completion only; does not calculate points or participate in corrective   action 

Program Planning and Continuous   Improvement - 25%

• Translate   approved site or cross-site priorities into program frameworks, objectives,   project plans, milestones, success measures, stakeholder requirements,   governance routines, and evaluation methods
• Prepare   leadership-ready analyses identifying material trends, risks, options,   resource implications, recommended actions, accountable owners, and open   decisions
• Evaluate   program results across the assigned scope and recommend whether initiatives   should continue, be adjusted, expanded, standardized, or discontinued
• Lead   cross-functional working sessions, surface tradeoffs, secure commitments, and   guide approved execution without direct supervisory authority

Workforce Integration and Retention   Analysis - 10%

• Set   standards and lead planning for the post-onboarding site-integration   experience after HR/TA onboarding, including 30/60/90-day engagement   check-ins and supervisor follow-through
• Analyze   post-onboarding and material retention themes across the assigned scope and   recommend targeted operational interventions
• Lead   evaluation of non-HR associate suggestions for feasibility and impact and   recommend priorities and owners to Operations

Tactical Coordination and Administration   - 10% Maximum

• Coordinate   tactical execution through site partners; directly handle teamwear   distribution or other material logistics only when separately assigned and   within the stated tactical-work limit
• Maintain   accurate records for engagement activities and participation
• Assist   with coordination of engagement calendars and events

Escalation and Governance

• Escalate   employee relations concerns, complaints, and conduct issues immediately
• Route   policy, payroll, benefits, leave, and accommodation questions to HR or   appropriate functional owners
• Escalate   safety concerns and workers’ compensation questions to EHS and Operations   leadership
• Maintain   adherence to defined role scope and escalation processes

Required Qualifications

•  Bachelor's   degree in business administration, organizational leadership, communications,   operations, human resources, or a related field; or an equivalent combination   of education and experience
• Five   or more years of progressively responsible experience in operations programs,   workforce engagement, employee experience, communications, analytics, change   management, or a related field
• Strong   written communication, presentation, facilitation, and relationship-building   skills
• Advanced   analytical judgment, program design and planning, process improvement,   outcome measurement, and follow-up capabilities
• Demonstrated   ability to interpret ambiguous qualitative and quantitative information,   compare alternatives, develop reasoned recommendations for senior leaders,   manage approved resources, and influence stakeholders without direct   authority
• Ability   to §maintain confidentiality, recognize functional boundaries, and make sound   escalation judgments

Preferred Qualifications

• Experience   in a 3PL, manufacturing, warehouse, distribution, or other high-volume,   multi-shift operations environment
• Experience   developing workforce-engagement strategy, retention initiatives, change   communications, dashboards, and executive recommendations
• Advanced   Microsoft Office proficiency (Excel, Outlook, Teams, PowerPoint)
• Bilingual   communication skills, where applicable

Physical   Requirements:

• Work is performed in office and operational environments,   including warehouse, logistics, manufacturing, distribution, supply chain, or   similar settings.
• Maintain a visible, supportive presence across assigned   sites.
• May require flexibility to support multiple shifts and   time-sensitive business needs.
• Prolonged periods of sitting at a desk and working on a   computer may be required.
• Must be able to access and navigate departments, offices,   production areas, warehouse areas, and other operational spaces at assigned   facilities.
• Must follow all applicable safety requirements and wear   required personal protective equipment when present in operational areas.
• Scope: Supports one or more assigned sites or a complex   operational population and may lead cross-site initiatives as assigned.
• Travel:   Travel as needed