Sweet Shop
Job Description

Reports To: Sweet Shop Manager

Basket Designer

Who we are at Adams 

At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members. We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation. Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks. Additionally, we value a workplace where employees treat each other with the same courtesy and respect as our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence.

What we’re looking for

Adams Employees are expected to provide friendly service to our valuable customers, ensuring that each experience reflects the commitment to providing quality products that Adams is known for. For the Basket Designer, this means creating beautifully arranged, high-quality gift baskets that meet customer specifications, maintaining fresh and appealing displays, and offering knowledgeable, friendly assistance to help customers choose or customize baskets for any occasion.

Your Day-to-Day

• Ensure customers receive the best customer service by providing friendly, polite, and knowledgeable assistance; greet customers personally and thank them for shopping at Adams.
• Produce Adams signature baskets and design custom baskets, ensuring color coordination, neatness, and balance; create fruit bouquets if applicable.
• Keep displays stocked with an attractive array of baskets and maintain back-stock for holidays; assist with merchandising and fill self-serve bins as needed.
• Take and price customer and corporate orders in person or by phone, suggest options for various occasions, and ensure all orders are completed on time for delivery.
• Track inventory, order supplies with manager approval, & inform manager when stock is running low.
• Maintain product freshness by rotating stock, checking quality, and performing final quality control checks for packaging, sell-by dates, and presentation.
• Keep all areas of the department clean, organized, & well-stocked; receive & check deliveries for accuracy.
• If assigned, train or supervise associates and assist with related tasks such as making dipped chocolates, specialty drinks, or gift baskets.

What you bring to the Farm

• Knowledge on how to create custom baskets
• Excellent customer service skills on the phone and/or in-person
• Knowledge of all sweet shop products and offers
• Ability to operate Adams’ point of sale systems
• Willingness to work collaboratively and communicate with a team of co-workers and managers
• Exhibit enthusiasm, positivity and/or knowledge about Adams’ products and quality
• Ability to demonstrate and set the example for Adams’ culture and values

Working Conditions

• Must be at least 18 years old
• Consistently move, adjust, and position items weighing up to 50 pounds
• Safely use any tools, hot air device, knives and all other tools and equipment necessary
• Ability to remain in a stationary position for duration of shift
• Occasionally ascend/descend a stepstool, stepladder, and/or ladder
• Repeating motions that may include the wrists, hands and/or fingers for duration of shift
• Communicate with others to exchange information
• Moving self in different positions to accomplish tasks including in tight and confined spaces

Perks of the Job 

At Adams, we believe in recognizing and rewarding excellent work with competitive compensation and meaningful benefits. In addition to quality compensation, at Adams you can expect generous medical, dental and vision coverage (for applicable roles), voluntary benefits like Pet Insurance, paid time off and holiday pay, flexible pay schedules with DailyPay, and best of all, our generous Employee Discount.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions – including skill sets, experience, training, certifications and other business needs.

At Adams, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each situation. We’re committed to providing a supportive and rewarding environment that helps our team members thrive—both professionally and personally.

Disclaimer

The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore Adams retains the right to change or assign other duties to this position. 

I understand that other responsibilities may be required and confirm that I am able to carry out the duties of this position.