Job Title:  Health Related Social Needs (HRSN) Navigator
Department: Health Related Social Needs Services

Position Summary

The HRSN Navigator will provide screenings and navigation services for anyone who meets the eligibility criteria within the WNY or Finger Lakes regions (WNYICC/FLIPA). The Navigator will take a holistic approach to coordinating a range of services to best meet the individual’s needs. The Navigator will utilize a strength-based, trauma informed, and person centered approach for screening/navigation. Screening and navigation are provided in home and community settings. 

Department

New Directions Health Related Social Needs Services provides a holistic approach to meeting the needs of the individuals served. 

Agency

New Directions Youth & Family Services is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Benefits

New Directions takes pride in offering a comprehensive benefits package to support our employees:

• Medical, dental, and life insurance
• 401k with up to 3% agency match
• 105 hours of paid time off in the first year, plus 13 agency holidays
• Flexible scheduling
• Opportunities for professional development and advancement
• A supportive agency culture where over 30% of staff have been with us for 10+ years

Compensation

$22.27 – $23.40 per hour in the first year
Additional raises guaranteed

Hours/Schedule

Full-Time, flexible schedule 

Professional Development Opportunities

We invest in our employees through supervision, in-service training, and opportunities for continued skill development. Staff maintain certifications including Therapeutic Crisis Intervention (TCI), First Aid/CPR, Community Safety Training, and Casey Life Skills facilitation.

Position Specific Duties/Responsibilities

•  Navigator will provide empathetic and culturally competent screening for social determinants for health to community members telephonically, virtually and/or in-person
• Process screenings and referral intake daily including calls with potential program participants, documentation, and insurance/eligibility verification
• Navigator will receive, prioritize, monitor and triage screenings and referrals that require services connections across community-based and organizations 
• Navigator will document progress and action taken with each referral and every interaction in the overseeing body (WNYICC/FLIPA) IT platforms as required
• Navigator will conduct telephonic, virtual or in home assessments with community members
• Maintain effective communication with community members and/or referring organizations to ensure acceptance and resolution of referrals by the receiving organizations or to redirect the referral to another provider if necessary 
• Navigator will refer eligible youth from 0-21 to health homes and other Medicaid funded programs within agency 
• Attend meetings/workgroups with the overseeing social care network 
• Documentation will be done within the IT platform and transportation platforms within WNYICC/FLIPA 
• Documentation will be completed within the necessary timeframes created by the overseeing SCN 
• Maintain 120hrs of billable services per month 
• Provide support to members who have questions or concerns regarding needs and services 
• Perform additional duties as assigned by supervisors

Knowledge, Skills, and Abilities

New Directions Youth & Family Services, Inc. is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions. 

• Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds
• Ability to work effectively with children/youth with behavioral, emotional and/or mental health challenges and their families
• Ability to accept supervision and perform as part of a team
• Ability to be flexible and adapt to change
• Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy
• Ability to pass annual physical for Category 1 job classification in accordance with New Directions Employee Health policy
• Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.  

Qualifications

• Bachelor’s degree in Human Services or related field + 2 years of relevant experience* 
• OR High School Diploma + 4 years of relevant experience* 
• *Relevant experience includes care coordination, community-based client services, community health work, or roles in healthcare, public health, non-profits, or similar fields. 
• Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy
• Compliance with agency safety standards and healthy work environment practices

Commitment to Diversity, Equity, and Inclusion

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive, and equitable human service organization to apply.