Outreach Specialist

Support Services for Veteran Families, Covers Multiple Counties

Full-Time, 40 Hours/Week

$40,000/Year

SCHEDULE: 8:00AM-4:00PM, Monday-Friday

SUMMARY: Answers veterans’ support line and conducts outreach for homeless and at-risk veterans. 

SUPERVISOR: Program Manager

DUTIES AND RESPONSIBILITIES:

• Answers support line to conduct screening and provide advocacy and referrals to community resources for veterans in need.

• Travels to community locations where homeless and at-risk veterans congregate to ensure effective local outreach.

• Conducts program screening over phone or in-person with veteran households to assist in determining program eligibility.

• Documents and records coordination meetings and provide outreach. 

• Coordinates with veteran program staff to facilitate program placement. 

• Works closely with the case management team to ensure seamless service delivery from outreach to program participation. 

• Actively participates in regular SSVF Coordinating Team meetings for the purpose of program consistency, monitoring and effectiveness. 

• Provides crisis intervention as appropriate. 

• Participate in community-wide events promoting services for veterans. 

• Complies with agency policies and procedures, COA regulations, federal and state requirements, and education/certification/registry requirements. 

• Other duties as assigned.

The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position.  

 Minimum Qualifications:  

· High School Diploma or equivalent required; college coursework preferred. 

· Experience with the issues of homelessness, domestic violence, chemical dependency, mental health preferred. Experience working with veterans preferred.

· Demonstrated organizational, interpersonal, and communication skills. 

· Willingness to learn and apply best practice models as appropriate. 

· Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation).

licenses or certifications required:

 Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability and reliable transportation. 

COMPLIANCE: 

This position requires compliance with AFS’ written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with AFS’ Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS’ Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS’ Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.
 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.