Responsible for coordinating and scheduling patients for services at various ophthalmology, optometry practices and/or surgery center in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practice.

Essential Functions

Receive inbound patient calls in a high-volume call center environment.

Schedule patient with the appropriate provider based on need/issue. 

When necessary, utilize various systems to determine appointment availability and schedule the appropriate appointment.

Collect all relevant patient demographic information including insurance coverage, patient medical history, etc.

Depending on location, educate patients on referral process and arrange for any diagnostic testing.

Leverage fundamental knowledge and understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care.

Maintain patient confidentiality and the privacy of health information.

Other duties and responsibilities as assigned by management.

Job Specifications

Typically has the following skills or abilities:

2 years of experience in healthcare or a related field

Strong customer orientation and servicing skills

Consistently displays professionalism and positive rapport with fellow employees

Demonstrated initiative in accomplishing goals

Excellent interpersonal skills to interact with patients over the phone in an energetic and empathetic manner

Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously

Detail-oriented and well-organized

Excellent verbal and written communication skills

Ability to work with a variety of system applications

Bilingual English and Spanish strongly preferred

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Preferred Skills

Experience with NextGen 

Working Conditions

The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.