SUMMARY: Provides customer service through direct sale of merchandise by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Assists at paint or building products counter as necessary.
Greets customers on sales floor and determines make, type, and quality of merchandise desired. Engages customers in discussion about the CORE Product of the Month.
Responds to phone inquiries to solve problems, take orders, and sell product.
Stocks shelves, cleans and arranges merchandise, prepares for re-supplying the store. Utilizes empty peg worksheet to maintain stock levels.
Teams with store management and receiving personnel to maintain overstock areas.
Displays or describes merchandise, suggests selections that meet customer’s needs and emphasizes selling points of the product such as quality and utility.
Processes customer sales to an annual RSL budget of sales volume.
Prepares paint orders to customer stated color requirements.
Prepares point of sales slip, quotations, delivery orders or special orders. Wraps or bags merchandise for customer according to customer requests and merchandise requirements.
Researches new or non-stock products to satisfy customer inquiries, within reason. Uses database to research availability of merchandise and processes orders.
Opens and monitors assigned register/till each morning to receive payments for goods sold during workday. Obtains credit authorization as necessary for sales.
Maintains awareness of all activities on sales counter/sales floor. Acts as a “go to” person to insure maximum sales and profit from daily operation.
Reviews orders for ideas to expand services available to current customers/prospective customers.
Performs inventory functions as necessary.
Writes orders and schedules initiation of services.
Participates in the “H” Builder initiative through account development and relationship building within the trade area. Contacts prospects to ascertain needs & explain features of services, costs and advantages, responding quickly to customer needs with complete, accurate information Progress evaluated by RSL growth & effective use of Loop system.
Maintains neat and orderly sales and work area and suggest improvements. Merchandises area of responsibility, rotating end caps & bulk displays for maximum turns and customer exposure.
Confers with customers and management personnel to resolve concerns.
Participates in all required training assignments and trade show attendance.
Displays teamwork and effort in performance of all duties.
Supports the goals and objectives of Ed Herrington, Inc. through adherence to company policies, safety guidelines, and work requirements for successful completion of all assignments.
Metrics: RSL Open orders Returns Product group sales
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; & talk or hear. The employee frequently is required to walk; reach with hands & arms; climb or balance; & stoop, kneel, crouch, or crawl. The employee must frequently lift/move up to 50 pounds & occasionally lift/move up to 100 pounds. Specific vision abilities required include ability to adjust focus & good color recognition. Ability to stay calm and focused under busy and stressful conditions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.
Must be 18 years of age to operate forklift as necessary.
Full or Part Time position; hours as assigned in a Sunday – Saturday workweek.
Proficient in POS system: sales, SKU lookup, creating orders, special orders, quotes, keeping minimum open orders
RF knowledgeable – location code changes, inventory functions
Product knowledge – hardware, tools, paint and building materials