Pelican Parts is the leading source of car parts for the European automobile industry, including Porsche, BMW, Mercedes-Benz, Volkswagen, Audi, Saab, Volvo, and Mini. We offer the most extensive and competitively priced selection of Genuine, OEM and aftermarket parts in the industry. We also produce and manage thousands of articles to help the DIY (do-it-yourself) enthusiast with projects for their Porsche, BMW, Mercedes-Benz, and Mini Cooper. Our sponsored community is one of the largest 500 communities in the world, and these enthusiasts provide hundreds of thousands of comments across countless topics involving your German automobile.

The Inside Parts Specialist is responsible for providing a great customer experience by assisting each of our customers with any part or vehicle questions they may have. The Representative is also responsible for utilizing the tools provided to obtain sales and meet the department conversion rate goals. We are looking for a highly motivated candidate with experience in parts.

This is a full-time salary-plus-commission role and can be worked remotely. Must be able to work between the hours of 8:00 am and 5:00 pm (PT). Please consider the time difference if not living in a (PT) zone. 

Remote work is only offered if you live in:

• Ohio, Georgia, Texas, Colorado, California, Vermont, Florida, New Jersey, Maryland, Alabama, Massachusetts, Oregon, or Kentucky

Please do not apply if you do not live in one of the listed states above.

What we are looking for:

• Must have 2 years of European Vehicle & Parts Knowledge Required (Porsche, Mercedes, and BMW). We are not looking for just a general parts person. If you are not a specialist, please be respectful of both of our time.
• Must be proficient in using parts software PET, EPC, ETK, and Partslink24. This is a must; we do not train on how to use this software. You must have at least 2 years of experience with each of the programs. There is a simple test we ask you to take in order to test your proficiency.
• Positive attitude and a true desire to help people
• Strong, organized multitasker with a team player mindset
• Typing speed of 45WPM
• Provide great customer service using all sourcing channels and tools (Phone, email, and QA expectations)
• Meet the standards for conversion rate and total sales
• Must be computer proficient, as remote login does require a basic understanding of system operations.
• Must have a reliable internet connection and a mobile phone capable of installing apps.

 Benefits 

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program

Job Type: Full-time

Work Location: Remote