Position Summary:  

The band repair technician will provide great customer service by performing high quality repairs and maintenance on band instruments.

Based on experience, Nick Rail Music repair technicians work on customer and stock band instruments (entry to professional level) and support both walk-in and school account repairs.  

Essential Duties and Responsibilities include, but are not limited to the following:

• Repair rental inventory, school account instruments and customer repairs in a timely manner and quality fashion.
• Utilize Point of Sale (POS) for repair, inventory and customer information.
• Provide great customer service to customers via phone, written and face-to-face interaction, using band repair expertise.
• Assist sales staff as needed. This may involve finding parts, trade in values, locating and prepping inventory.
• Estimate repairs, evaluate trade-ins and purchases.
• Create and support working partnerships with area schools and Directors 
• Order repair parts and supplies as necessary.
• Accurate completion of all repair paperwork, including repair tickets and shop logs.
• Maintains technical knowledge on tools and techniques.
• Maintain operational safety of the repair shop including safely using tools and equipment, completing periodic audits, training and hazardous material inventories.
• Maintain safe, clean and efficient working conditions.
• Consistently adhere to Nick Rail Music’s employee handbook and customer service standards.
• Practice sound inventory maintenance and care. 
• Other duties as assigned and based on the needs of the business.

Benefits and Compensation

• Hourly compensation $20-35 depending on experience
• Full time, 40 hours expectation with mandatory overtime during the summer months. Schedule is Monday through Friday. 
• Benefits include medical insurance, optional dental and vision insurance, Aflac supplementary insurance, Simple IRA, paid time off, paid sick time, paid holidays, and employee discounts. 

Education, Experience and Qualifications:

Required Qualifications: All candidates must perform a bench test with Senior Repair Technician. 

• Graduation from a certified instrument repair program.
• A minimum of three years brass and woodwind repair experience. 
• Ability to represent Nick Rail Music in accordance with Core Values.
• Effective communication skills with the ability to strategically present information in individual and group settings. Reflect active listening, critical thinking, and a customer focused tone. 
• Must have good mathematic skills with the ability to understand the basics of inventory control management, pricing and profitability.
• Detail oriented and ability to prioritize work while under pressure in a fast-paced environment.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Working knowledge of computers and Microsoft programs required.

Supervisory Responsibilities: None

Certificates, Licenses, or Registrations: Graduation from a certified instrument repair program.

Work Environment: Usual retail and shop working conditions.

Physical Demands: The responsibilities of this position may frequently require sitting, using hands to finger, handle or feel and repetitive motion. This position may occasionally require standing, walking reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching or crawling. 

The person in this position:

• Will frequently need to lift 25-50 pounds, and occasionally up to 100 pounds.
• The performance of this position may require the use of equipment and handling of hazardous chemicals. Adherence to all safety procedures and equipment is required.

Work Environment: Usual maintenance and repair type working conditions.