Job Type: Full-time

Description

Food and Beverage Server for Summit Hospitality Group Hotels is responsible for the coordination (order taking), delivery, and service of menu items while providing a friendly, courteous, and timely delivery response to the guest’s complete satisfaction. The Food Server may be requested to assist in the delivery of room service orders to guest rooms.

Requirements

PREREQUISITES: 

· Knowledge and practical experience serving food and beverages for hotels/restaurants/country clubs

· Demonstrated ability for reliability, high quality service, ability to function in high-pressure environments

· Demonstrated ability and desire to ensure complete guest satisfaction

· Ability to read, write, and speak the English language in order to communicate with guests and staff

· Flexible work schedule including evenings and weekends

DUTIES AND RESPONSIBILITIES:

· Ensures complete guest satisfaction by delivering exceptional, attentive service

· Complete knowledge of all menu items. Including preparation and suggestions for pairing with beverages; focuses on up-selling to increase profits

· Ensures order is complete when picking up order before delivering to guest

· Responsible for table set-up within dining room work stations according to company and brand standards

· May be responsible for clearing and bussing tables in the absence of the bus person

· Responsible for set-up and preparation work for the next meal shift

· Responsible as assigned for performing service side work to include replenishing condiments, tray and table set-up and general restocking

· Responsible for supporting/assisting other Associates during peak business activities

· Follows up with guest promptly when fulfilling requests

· May be responsible for incoming Room Service orders, delivery to guest room, follow up clean up, and ensuring order is tabbed to guest account

· May be requested to assist in preparing complimentary fruit baskets and platters

· Must abide by all Federal, State, Local, and Corporate liquor regulations pertaining to Serving Alcohol with Care to minors and intoxicated guests to ensure laws are followed without exception 

· Duties are subject to change and additional duties/tasks may be assigned as needed

QUALIFICATIONS:

· High School diploma or equivalent is preferred

· Self Serv certified

· Proficient with computer input including Microsoft

· Demonstrated ability to work in high pressure/fast environments in an even-tempered manner

· Ability to memorize, recite, and promote a variety of menu items and beverages

· Knowledge of appropriate table settings, service ware, and menu items

WORK ENVIRONMENT:

· Flexible work schedule including nights and weekends

· Valid driver’s license

· Ability to lift and transport 30lbs on a continuous basis

· Standing , sitting, walking, stretching, reaching and bending for extended periods of time

· Operate beverage, microwave, and toaster equipment

Push wheeled carts to guest rooms or event environments