Purpose

To provide exceptional customer service by accurately ordering to replenish products. Help to maintain a well-stocked, clean, organized, successful department.

Responsibilities

I. General

• Follow the Core Values as defined by EEFC's Core Value statement.
• Provide exemplary customer service to both customers and staff.
• Accurately communicate what the Co-op is and the process for becoming a member.
• Familiarity with store layout, products, and services.
• Familiarity and understanding of emergency procedures.
• Stay up to date with current storewide and departmental communications, policies, notices, and logs.
• Abide by Co-op policies as delineated in the Employee Handbook.
• Willingness and ability to learn to meet the changing needs and requirements of the job.

II. Departmental - Ordering

• Place departmental orders by appropriate deadlines.
• Optimize stock levels by minimizing out-of-stocks while maintaining strong inventory turns.
• Ensure appropriate supply of promotional and seasonal items.
• Work with supervisor to continually improve ordering skills and troubleshooting techniques.
• Work with department Coordinator to order new items, seasonal products, and discontinue outgoing products.
• Provide frequent feedback to Coordinator on customer requests, product issues and all other relevant department information.
• Obtain credit from vendors as assigned. Help manage occurrences of damages, shorts, expired products, inaccurate deliveries and returns.
• Review invoices for accuracy before submitting to finance department.

III. Departmental - Maintenance

• Help maintain attractive, fully-stocked, fronted and rotated department sections.
• Help maintain a clean department on a daily and long term basis. Stock products as assigned. Follow procedures for safe and accurate stocking.
• Help maintain neat, organized and rotated backstock at the appropriate level.
• Communicate with finance department about credit or invoice issues.
• Keep accurate records of shrink and calculate shrink extensions as assigned.
• Participate in quarterly inventory counts and calculate inventory extensions as assigned.
• Perform back-up receiving duties as assigned by Stockroom Supervisor and/or in absence of Stockroom Supervisor.
• Provide feedback in setting yearly sales, margin, and inventory turns goals.
• Perform other tasks assigned.

Required Skills and Qualifications:

• 1 year of stocking experience.
• General mobility requirements include the ability to: stand or sit for several hours at a time; lift up to 50 lbs. alone on a regular basis and 75 lbs. with assistance using safe lifting techniques; twist, turn, squat, and bend; do repetitive motions; visually read fine print; visually read a computer screen for long periods of time; climb a ladder.
• The ability to handle and touch all different kinds of food.
• The ability to work in a fast paced environment which may include exposure to wet, humid, cold, or outdoor weather conditions.
• Moderate proficiency in Microsoft Word, Excel, Access and internet research skills.
• Able to produce quality work within the established deadlines.
• Retail or other experience serving the public.
• Having experience and thorough knowledge of natural foods.
• Familiarity with organic and non-GMO products.
• Must enjoy interacting with and serving the public.
• Must have a friendly and outgoing personality and a positive attitude.
• Ability to handle multiple demands and stay calm.
• Accuracy and attention to detail.
• Organized and methodical in action.
• Excellent communication skills.
• Excellent trouble shooting skills. Logical problem solving skills.
• Conflict resolution skills.
• The ability to be reliable for regular scheduled shift work.
• The ability to work a flexible schedule.
• Willingness to work evenings, weekends, and holidays.
• Ability to keep accurate, up to date records.

Desired Skills and Qualifications:

• 1 year of retail ordering experience.
• Previous receiving experience.
• Experience with digital receiving methods.
• Experience with food cooperatives.