COLECTIVO COFFEE JOB DESCRIPTION 

Title: Café Shift Leader 

Department: Retail 

Reports to: Café Manager 

Status: Full Time 

Exempt: Non-Exempt 

POSITION SUMMARY 

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and  co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café  Manager. 

SPECIFIC RESPONSIBILITIES 

• Deliver café’s positive financial results in accordance to budget. 
• Develop and maintain a culture of accountability and continuous improvement that adheres to  Standard Operating Procedures (SOPs) and processes. 
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of  their overall performance. 
• Delegate specific responsibilities using Café Functional Architecture Model.  · Ensures the café’s coffee, food and administrative functions provide a remarkable customer  experience with Colectivo’s people, products and environments. 
• Develop and maintain a positive and lively tone that is inviting and encouraging to our  customers and co-workers.  
• Perform other duties or projects as assigned. 

EDUCATION/QUALIFICATIONS 

• College degree in a business-related field and/or a minimum of 6 months work experience in a  hospitality setting and/or a supervisory role. 

REQUIREMENTS 

• Proficient skill level for POS and computer programs. 
• Knowledge of basic mathematics for business usage. 
• Availability and flexibility for schedule that includes evenings, weekends and holidays. · Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. · Ability to see, read and write in English. 
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New  Hire Orientation.  

Wage includes an average tip of $6.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.