Network Operations Center (NOC)
Description

Who we are:

At Applied Network Solutions (ANS), we bring together some of the most curious minds in networking and cybersecurity. ANS was founded to disrupt the status quo. For over 20 years, our team provides expertise in network, system engineering and both offensive and defensive cybersecurity operations.


What we do:

Our vision is for a future in which talent and customers alike come to ANS because of our reputation for delivering technical excellence, solving our nation’s toughest challenges and our ability to exceed expectations.


Why ANS:

At ANS we value the integrity of your work. We are looking for the right person to plan, analyze, design, develop, test, secure, integrate, implement, operate, and maintain the custom solutions that ANS delivers. Together, let’s ensure today is safe and tomorrow is smarter.

Requirements
  • Typically requires a Bachelor's degree and at least 5 years of directly related experience, or equivalent combination of education and experience
  • A TS/SCI with CI Polygraph is required to begin employment.  
  • This position is responsible for monitoring the Infrastructure Service Provider (ISP) hosting equipment and services consisting of computers (server), networks, storage, and backup & archive, all in a fast-paced environment.  
  • Tasks include answering and managing calls in a 24x7 monitoring center, providing prompt and professional responses to incidents and inquiries, monitoring system dashboards for the status of services, creating Incidents in the Incident Management system, assigning Incidents to the appropriate Tier-2/Tier-3 assignment groups, assisting with troubleshooting services to restore full Mission Capability, and/or coordinating with other service Providers when incidents span system boundaries.  
  • Investigate and rectify procedural discrepancies as well as identifying areas of process improvement.  
  • Experience in a technical operations environment
  • Experience using a Ticketing Systems (Service Now, Remedy, etc.)
  • Linux, Windows, Virtualization, Cloud, and Networking experience
  • Self-motivated with the ability and desire to learn complex systems with little direction
  • Serve as a mentor to peers
  • Routine interaction with multiple customers.
  • Solid written and verbal communications skills
  • Ability to multi-task
  • Strong analytical and troubleshooting skills
  • Typically requires a bachelor’s degree and a minimum of 2 years or prior relevant experience
  • Must have active and transferable U.S. government issued TS/SCI with poly security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance 
  • Experience in a technical operations environment 
  • Experience with Windows 

This position will work a “Panama Schedule” for 24/7 shift coverage, 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off, each team works the same shift (day) for 28 days then switches to the other shift (night) for the next 28 days.


On start date- Must have an active DoD 8570 IAT Level 2 certification (or higher) on start date. IAT Level 2 requires one or more of the following Professional Certifications: Security+, CE, CCNA Security, GICSP, GSEC, SSCP, CySA+, CND 


Desired Qualifications

  • Excellent interpersonal and communication skills, with a focus on clarity and professionalism 
  • Experience with Linux 
  • Experience with Science Logic 
  • Experience with virtual/cloud computing technologies such as Citrix VMware, Amazon Web Services (AWS) 
  • Experience with storage products from Oracle, EMC, Dell, Isilon, NetApp 
  • Have a current DODI 8570.01-M IAT Level II (minimum) Certification or be willing to obtain the certification

Benefits:

ANS offers excellent compensation along with a generous benefits package to include:

  • Family Medical, Dental (w/ adult orthodontia) and Vision coverage
  • Pet Insurance
  • PTO (Paid Time Off)
  • Maternity/ Paternity Leave
  • Supplemental Military Leave Pay
  • 11 Paid Holidays
  • 401(k) plan with 6% Company Contribution
  • Generous Professional Development Program
  • 100% Employer paid Short- and Long-Term Disability
  • 100% Employer paid Life Insurance
  • Supplemental Whole Life Insurance
  • Lucrative Referral Bonus Program
  • Annual Allowance for ANS Swag
  • Potential for Paid Overtime
  • Flexible Work Schedules

Applied Network Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age or protected veteran status and will not be discriminated against on the basis of disability. As required by local law, Applied Network Solutions, Inc. provides reasonable salary ranges of compensation for work performed in applicable states. Ranges are not a guarantee of compensation and depend on a variety of factors, including but not limited to contractual requirements, work location, years of experience, skill set, and education. Overtime is not guaranteed for this position. The anticipated pay range for this position is $100,000.00 - $200,000.00 USD.