Inside Sales – Counter Sales
Rochester NY • Sales
Job Type
Full-time
Description The Counter Sales will provide excellent customer service by assisting customers promptly and courteously with their requests and purchases. Counter Sales will answer customer questions and provide as much information as needed. Perform all job responsibilities in a safe, timely and efficient manner.
POSITION: Counter Sales / Inside Sales
DEPARTMENT: Sales
REPORTS TO: Operations Manager
FLSA: Full Time, Hourly, Non-Exempt
BUSINESS HOURS: M-F, 7:00am-3:30pm, 7:30am- 4:00pm. Rotating Weekly Schedule. Overtime as needed.
WORK AUTHORIZATION: US Person (US Citizen or Permanent Resident)
BENEFITS:
· Medical Insurance
· Dental Insurance
· Vision Insurance
· 401(k) Plan
· 401(k) Match
· Paid Time Off
· Paid Holidays
· Employee Referral
· Employee Purchase Discount
· Employee Assistance Plan
· Travel Reimbursement
COMPANY: At the Wm. B. Morse Lumber Company, empowering our employees plays a key role in our corporate mission to drive customer success. Since 1853, thousands of loyal Morse customers, and generations of dedicated Morse employees have shared in the building of this community.
Our Human Resource mission is to provide a great place to work, maintain a robust benefit offering, and provide opportunities for growth valuing diversity and respect for all. All within the “Guardrails” of our core values:
· Integrity
· Customer Service
· Accountability
· Teamwork
· Solutions Orientation
· Operational Excellence.
Requirements:
COMPETENCIES:
· Organized
· Knowledgeable
· Customer Focused
· Detail Oriented
· Responsible
· Excellent Communication Skills
· Positive Attitude
· Math and Computer Skills
· Service Oriented
· Self-Motivated
ESSENTIAL FUNCTIONS:
· Listen and communicate effectively by phone, e-mail, and in person.
· Build relationships with repeat customers.
· Receive and process quotes and orders using multiple software and order entry programs.
· Proactively assist customers with questions and problems.
· Ensure that our customers receive the highest level of sales and customer service and value.
· Complete assigned projects in a timely matter
KNOWLEDGE/SKILLS/EDUCATION:
· Competent in Microsoft Office.
· Must be able to multi-task and prioritize.
· Promote sales and customer service concepts.
· Professional and timely communication using all available resources.
· Exceptional interpersonal and customer service skills.
· Ability to work independently and with a team.
· Educated in building materials.
· Sales Minded
· Strong written and oral communication skills
· Math and analytical skills
· High School Diploma
· Must be able to lift 50lbs.
· Must be able to stand and sit for extended periods of time.
MINIMUM EXPERIENCE:
- 1 Year Inside Sales
SUPERVISORY FUNCTIONS:
- There are no Supervisory Functions in this Position.
WORKING CONDITIONS:
- Office/Admin. with expectation to be active in facility.