SUMMARY OF JOB: The Retail Clerk is the face of Country Cookie. Your job is probably one of the most important. You have the responsibility of keeping a full case, welcoming customers in our store, answering the phone and taking orders, providing stellar customer service as well as keeping a tidy work area. To accomplish these tasks, this position works closely with the Operations Manager, Store Manager, Baker, and the Customer.

REPORTS TO: Store Manager

CLASSIFICATION: Non-Management

WAGE: Hourly Non-Exempt

SUPERVISES: N/A

DAILY DUTIES:

1. Ensures that all activities conform to Country Cookie policies and procedures.
2. Communicate effectively and appropriately with all staff members.
3. React to change productively and handle other tasks as assigned and remains flexible in daily routine.
4. Support the mission statement of Country Cookie.
5. Give fast, friendly customer service.
6. Check in vendors by verifying that all items on the delivery ticket are received and order is put away by end of shift.
7. Sweep & Mop floors.
8. Clean restrooms.
9. Attend store team meetings.
10. Finalize daily shift paperwork.
11. Empty trash containers inside and outside of the store.
12. Adhere to and perform duties as defined in the Dough Mixer Job description if applicable.
13. Other duties as assigned by the Operations Manager or Store Manager.

WORK ACTIVITIES

• Check production board for current orders and fill them.
• Prepare hand doughs to keep the secondary case full.
• Operate the ovens and Mixer and keep them clean.
• Use a variety of kitchen tools, including but not limited to; electric mixers, pans, rolling pins, and cutting tools.
• Always keep work area neat and tidy.
• Ensure that there are decorated cookies in the case.

GENERAL ACTIVITIES

• Operate the Cash Register and proper cash transactions.
• Get information from production schedules and recipes.
• Handle and move ingredients, tools, and cooking pans.
• Provide baked cookies as needed to ensure a full display case.
• Answer telephones and take orders.
• Provide Exceptional Customer Service
• Report any ingredient inventories that are running low in the communications log.
• Cleaning up your specified work area; wiping down work surfaces, sweeping the area and taking out the trash at the end of your shift.
• Properly filling out the Daily Production Batch Sheets
• Working your scheduled hours
• Be active on our social medias and current with trends.

PHYSICAL REQUIREMENTS OF THE POSITION:

1. Requires prolonged standing.
2. Requires physical exertion to manually move, lift over 50 lbs., carry, pull, or push heavy objects or materials.
3. Occasional stooping, bending, reaching, and climbing ladders or step stools.
4. May require some travel.