Under the supervision of the Regional Services Manager, performs assigned duties relating to the implementation and evaluation of community health worker services.

Client Services

· Engage in outreach activities at various community sites to identify clients in need of case management services.

· Assess client needs, prepare appropriate individual service plans and maintain records. Assist clients in implementing the service plan by networking and referral, internally and/or to other community resources.

· Conduct referral and linkage activities to housing, food programs and other customer needs.

· Develop and maintain database of professional contacts.

· Establish, maintain and update client case records using approved agency forms and procedures. ensure confidentiality of all records.

· Provide relevant literature to clients and members of the community.

· Coordinate with social services and insurance companies or other financial services to ensure ability to pay for care.

· Assist with insurance and benefit applications

· Advocate for clients who have legal benefit concerns

Assist homeless or precariously-housed clients towards more stable housing

Reporting / Monitoring

· Establish, maintain, and update client case records using approved agency forms and procedures

· Ensure confidentiality of all records

· Prepare monthly reports in accordance with agency policies and procedures

· Maintain and update client information in E-Compass and CAREWare

Hyacinth Representation / Advocacy

· Attend and participate in staff meetings and supervisory conferences

· Maintain working relationships with other community providers

· Observe established administrative procedures

· Provide written reports and maintain statistics as required

· Represent the agency at community events, meetings, and conferences

· Adhere to Hyacinth policies and procedures including customers confidentiality provisions

Training and Certifications

· Attend and participate in staff training opportunities

Preferred Minimum Education:

• Bachelor's degree and one-year previous office experience.
• A candidate who has no degree but seems exceptionally suitable will be considered if he/she can demonstrate additional years of relevant office systems experience

Other:

• Candidate must have excellent oral presentation and writing skills.
• Expressed commitment to Hyacinth philosophy

Preferred Area of expertise:

• Knowledge of supportive services and community resources.