BERT OGDEN BUICK GMC SERVICE DEPT TECHNICIAN 

POSITION TITLE:

Service Technician

DEPARTMENT:

Service

REPORTS TO:

Service Manager

PURPOSE:

The General Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.

ESSENTIAL DUTIES:

· Receive repair orders from dispatcher and take to stall area.

· Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

· Diagnose cause of any malfunction and perform repair.

· Communicate with parts department to obtain needed parts.

· Save and tag parts if the job is under warranty or if requested by the customer.

· Examine the vehicle to determine if additional safety or service work is required.

· Advice service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.

· Document work performed.

· Road-test vehicles when required or refer to the test technician, keeping in mind that customers’ vehicles should not be used for personal errands.

· Supervise work of any apprentice technicians as assigned. Attend factory-sponsored training classes. Keep abreast of factory technical bulletins.

· Ensure that customers’ cars are kept clean. Keep shop area neat and clean and be able to account for all dealership-owned tools at all times.

· Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.

QUALIFICATIONS: 

· Must be 21 years old or older 

· Must be able to pass a drug test 

· Must be able to pass a background screening 

· High school diploma or the equivalent.

· Ability to read and comprehend instructions and information.

· ASE certification preferred.

· General mechanical skills.

· Valid driver’s license and a good driving record.

· Manual dexterity.

· Good Judgment.