Job Type
Full-time
Description
- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, emails, from customers
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Performs other duties as requested
Requirements
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
QUALIFICATIONS
- Must have and maintain a valid driver’s license and an acceptable and safe driving record.
- Must be 21 years old or older.
- Must be able to pass a drug test screening.
- Must be able to pass a background screening check.
EMPLOYMENT BENEFITS INCLUDE:
- Paid Vacation and Holidays
- 401(K)
- Vision Insurance
- Dental Insurance
- Medical Insurance