SUMMARY

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

ESSENTIAL DUTIES

• Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
• Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.

QUALIFICATIONS

• General knowledge of mechanical operations.
• Sales experience preferred.
• Excellent oral and written communication skills.

Requirements  

· Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles  

· Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment  

· Understanding of basic automotive techniques related to repair and servicing of automobiles  

· Ability to follow oral and written instructions with attention to detail  

· Willingness to learn new and innovative automotive technologies  

· Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public  

· Perform detailed daily record keeping and reporting  

· Effectively handle multiple priorities, organize workload, and meet deadlines  

· Work in a team-based environment and achieve common goal  

· Dealer Management System(s), Outlook, and MS Office  

QUALIFICATIONS 

• Must be 21 years old or older.  
• Must pass a drug test screening.
• Must pass a background check screening.
• Must have and maintain a valid Texas Driver’s license with an acceptable and safe driving record.