Job Title: Car Wash Associate

FLSA Status: Non-Exempt

Department: Operations

Reports To: Field Consultant

Position summary: The Car Wash Associate is a position that effectively and professionally interacts and builds relationships with our customers. The Car Wash Associate is responsible for performing the daily operational practices of running the car wash facility.

General Purpose: To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.

Role Qualifications: Must be at least 18 years of age. Must pass all competency tests. Must have at least a High School diploma or equivalent.

Position Responsibilities:

• Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate.
• Properly greets customers, answers questions, and explains the wash options available.
• Guides customer vehicles into the wash tunnel.
• Maintains the condition of the car wash by performing cleaning tasks such as taking out the garbage, sweeping the lot, and using the correct cleaning products provided by the company. Performs visual inspections of the condition of each vehicle prior to sending it through the wash bay.
• Performs visual inspections in the tunnel and back room to ensure all equipment and chemicals are functioning properly.
• Understands all policies and procedures and able to perform them daily as needed.
• Performs regularly scheduled maintenance on all equipment to ensure it is kept in proper working order.
• Maintains the highest standards in cleanliness. Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized.
• Keeps vacuums unclogged, hoses hung properly, and trash cans emptied.
• Identifies and resolve site issues and problems in a timely and positive manner.
• Ensures store security and safety for all customers and employees. Promptly reports any incident.
• Performs other duties and responsibilities as assigned.

Essential Skills and Experience:

• Situational Awareness
• Strong customer orientation
• Time management, multitasking, productivity, and a sense of urgency
• Excellent interpersonal and highly effective communication skills
• Commitment to company mission and values
• Basic mathematical & computer proficiency
• Constructively deals with conflict
• Adaptability, flexibility, and receptive to change
• Problem analysis and resolution at functional and strategic level
• Effective decision making based on sound judgment and reasoning
• Ability to read, write, and understand English

Nonessential Skills and Experience:

• 2-4 year college degree
• Previous retail experience

Reporting To This Position: No direct reports

Physical demands and work environment:

• Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, mop, sweep, change garbage, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30- minute intervals. Exposure to cleaning solvents.