Job Title: Food Service Specialist    

FLSA status: Non-Exempt

Department: Operations     

Reports to: Store Manager

Position summary: The Food Service Specialist is a front-line position that effectively and professionally interacts and builds relationships with our customers. This position will be responsible for preparing foods, maintain a food safety and sanitation standard throughout the entire store.

General Purpose: To provide our customers with total satisfaction by offering competitively priced, high-quality products and services in a clean, safe, and friendly environment. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.

Role Qualifications:

• Must be at least 18 years of age
• Must pass all competency tests.  
• Must have at least a High School diploma or equivalent. 
• Reliable transportation
• Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.

Position Responsibilities:

• Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations
• Complete all daily, weekly, monthly accounting, banking, and auditing functions using Company approved accounting procedures
• Effectively operates and maintains all approved food service and store equipment
• Possess a thorough understanding of the menu and able to recommend items and answer any questions that customers may have
• Prepares food orders accurately and to specification, always ensuring recipe integrity. 
• Understands and adheres to proper food handling, safety, and sanitation standards during food preparation, service, and clean up. 
• Maintains the sanitation of the food service area to include work area and equipment.
• Comply with company policies, procedures, standards, and specifications for all food being prepared
• Accurately completes shift duty checklists, line check forms, and records all temperatures while complying with proper food handling procedures
• Maintain food warmers to planogram and ensuring proper inventory levels for sale are full and maintained throughout the shift
• Ability to stock shelves with inventory and product
• Other duties as assigned

Essential Skills and Experience:

• Situational Awareness
• Strong customer orientation
• Time management; including multitasking, productivity, and a sense of urgency
• Excellent interpersonal and highly effective communication skills
• Commitment to company mission and values
• Basic mathematical & computer proficiency
• Constructively deals with conflict
• Adaptability, flexibility, and receptive to change
• Problem analysis & problem resolution at functional level
• Effective decision making based on sound judgment and reasoning
• Ability to read, write and understand English

Nonessential Skills and Experience:

• 2-4 year college degree
• Previous retail experience
• Microsoft Office experience

Reporting To This Position: No direct reports

Physical demands and work environment:

• Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, mop, sweep, change garbage, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.