Job Type
Full-time
Description
- Transform incoming customer inquiries into scheduled service appointments.
- Initiate outbound calls to secure service and maintenance appointments.
- Utilize call scripts effectively, ensuring clarity, persuasiveness, and a genuine tone.
- Address customer requests promptly, solve problems efficiently, and enhance brand loyalty.
- Maintain professionalism and build strong customer relationships to foster repeat business.
- Engage in ongoing training to improve call conversion rates and outbound calling techniques.
- Follow the company's guidelines for swiftly and positively resolving customer complaints.
- Keep the customer database updated with accurate and comprehensive information.
- coordinating with on call dispatch team members as necessary.
Requirements
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.