POSITION OVERVIEW

The Broista position is primarily responsible for the creation of Dutch Bros drinks while following the set guidelines and vision of the company. Providing excellent customer service at all times, proving that we are a people company serving coffee not a coffee company, serving people.

JOB QUALIFICATIONS

• Demonstrate core values of speed, quality, and service
• Embody the culture created by Dutch Bros
• Strive to uphold DB WYCO's Guiding Principles
• Be willing to give and receive respectful constructive feedback, as needed
• Be able to work variable shifts according to availability
• Must have reliable transportation and be on time for scheduled shifts

KEY RESULTS AREA: Provide a moment of special to all customers through a convenient experience:

• Drinks should be made and served in line with DB standards and be exactly what the customer ordered
• Engage customers and welcome them to THEIR moment of special! Greet and thank every customer with a smile.
• Ask and educate; get the customer exactly what they want by providing them the opportunity to learn about our menu, products, and current specials.
• Be ready to serve the customer: Show up on time, following DB appearance guidelines, and be ready to rock.
• Maintain an excellent atmosphere for the customer. Keep the music appropriate (in content and volume), and keep the shop sparkling clean
• Be a good teammate. Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Mafia Manifesto and Employee Handbook

COMPETENCIES

• Adaptable
• Excellent Communicator
• Creative
• Detail-Oriented
• Strong Multi-Tasker

PHYSICAL REQUIREMENTS

• Occasional lifting up to fifty lbs.
• Constant standing/walking
• Occasional stooping, kneeling, or crawling
• Occasional pushing, pulling, lifting, or carrying up to fifty lbs
• Occasional ascending or descending on ladders and ramps
• Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine
• Constantly receiving detailed information through oral communication
• Constant clarity of vision at near and/or far distances
• Constant cash handling requiring mental math
• Constant talking, expressing, or exchanging ideas by means of verbal
• communication
• Ability to read and write in English in order to process paperwork and follow up on any actions necessary
• Ability to work in hot or cold environments
• Ability to work in loud environments