MISSION: 

Accepts and implements the YWCA Mission to empower women and eliminate racism and promote peace, justice, freedom and dignity for all.

CUSTOMER IMPACT STATEMENT:

Our goal is to deliver a crisis response affirming the dignity of clients and facilitating a path of resiliency and recovery for individuals whose lives have been impacted by acts of domestic and sexual violence. The   SARC Counselor’s primary responsibilities are to provide comprehensive counseling services for primary and secondary survivors of domestic and sexual violence to include individual and group therapy in New Castle County,  Delaware. This position will provide services at SARC in New Castle and The Healing   Place at HLMC in Wilmington. This position includes Helpline, On Call, and   Supervisory shift coverage for program service. This position reports to the Chief Health and Safety Officer.

PRIMARY ACCOUNTABILITIES (may include, but not limited to):

Accountability/ Priority Objectives:  Responsibility for providing trauma-informed counseling services for primary and secondary survivors of domestic and sexual violence to include individual and group therapy in NCC.

• Provide crisis intervention, assessment, and short-term counseling to primary and secondary survivors of domestic and sexual violence, teen dating violence and abuse.
• Plan, promote and provide therapeutic intervention and group services to adolescent and adult clients while maintaining the highest level of ethical standards including confidentiality and mandated reporting.
• Manage grant documentation for program counseling services, including attending required professional development training for licensure and for delivering trauma-informed services.
• Conduct periodic quality control audits for service and data integrity.

Responsible for coordinating counseling services between SARC and HLMC. 

• In consultation with other staff (Victim Services Director, Aftercare Community Health Coordinator, and Youth and Adult DVSV Counselors), participate in development of client service plans, prepare and maintain current records on assigned cases according to dual program policies and procedures, including intake, treatment plans, progress notes, and other appropriate documentation.
• Provide counseling and case management to assigned clients individually or in groups, exercising a considerable degree of professional judgment.
• Coordinate services to domestic and sexual violence victims with the local law enforcement agencies and the Attorney General’s office including PFAs and SVPOs.
• Assist in obtaining Office of Victim Services compensation (VCAP).
• Attend quarterly SARA case management and review meetings.
• Participate in mandatory agency, department, and program staff meetings and quality assurance activities.

Provides shift coverage for program services including Helpline, On Call NCC, and Supervisory shifts to ensure 24/7 access.

•  Provide shift coverage for Helpline, New Castle County On Call services for hospital, law enforcement and criminal justice accompaniments, and Supervisory shifts.
• Participate in training and advanced training of volunteer advocates.
• Monitor case management software for counseling service requests and referrals.

Maintains and grows positive internal and external relationships to ensure the achievement of service delivery goals.

• Support SARC YWCA program leaders in identifying and recruiting new community partners and opportunities to deliver services through outreach.
• Maintain current stakeholder relationships and identify opportunities to strengthen partnerships through additional service delivery or special projects.
• Work with community partners to identify and recruit potential program volunteers and build awareness of services offered at SARC. 

Other Duties include:

Ensure maximum economy in the use of Agency resources. Attendance at agency and/or departmental staff meetings as required. Represents the YWCA, SARC, and participant needs internally and to the community in a positive manner.

QUALIFICATIONS:

Education:

• Master’s Degree from an accredited college and/or university in human service field, social work, or relevant field plus a valid DE MSMHC, MSW or PCMH license required.

Experience:  

• Minimum 1 (one) year professional experience  working in human service industry; preferably providing direct counseling   services in sexual violence advocacy work for trauma survivors.

Skills:

• Excellent written and verbal skill
• Bilingual (English/Spanish) desired, but not required 
• Experience with crisis intervention and establishing rapport with clients from diverse populations
• Creative thinking and problem-solving skills
• Strong computer skills: Microsoft Office [Outlook, Excel, Word, PowerPoint required]
• Demonstrated organization and project management skills
• Ability to manage/prioritize multiple projects 
• Proven ability to facilitate and work effectively with cross-functional teams
• Ability to communicate and work with individuals from diverse cultures and   backgrounds
• Active listening, crisis intervention, and empathy skills 
• Ability to deal with confidential materials with discretion
• Committed to YWCA shared values and to be enthusiastic about YWCA Delaware’s mission and programs
• Committed to a culture of integrity and accountability for their own performance and the advancement of our clients 

Essential Functions:

Use of computer and telephone; reading; interacting with people; language and speech skills; consistent and timely attendance.

Benefits:

We  offer a comprehensive benefits package, including:

• Medical, Dental, Vision, Retirement, plus other
• 17 PTO days (with carryover when approved)
• 10 sick days (with carryover when approved)
• Wellness Paid Day Off
• 35-hour work week
• Hybrid Schedule (3 days in office, 2 days work from home)